Most login or subscription issues come down to one thing:
Using a different login method than the one you signed up with or your app store not syncing correctly.
Here’s how to fix the most common problems fast.
1. Can’t Log In?
1.1 You may be using the wrong sign-in method
Hoot supports four login types:
Email + password
Apple
Google
Facebook
You must log in the same way you created your account.
If you switch methods (example: signed up with Apple but try logging in with email), Hoot will create a new empty account—which looks like missing data or missing your subscription.
Quick Fix:
Try each login method until your real account and data appear.
1.2 Forgot your password?
If you log in with Email + password and can’t remember your password:
Tap Continue with Email on the login screen
Tap Forgot password (top right)
Enter the email associated with your Hoot account
We’ll send you a 6-digit code
Enter the code in the app
You’ll be able to reset your password and regain access
If no account exists under that email, you won’t receive a code—try a different email or a different login method (Apple/Google/Facebook).
1.3 Still can’t access your account?
Try these quick resets:
Update the app
Force-close and reopen
Restart your device
Confirm your internet connection
If none of these work, message us in-app or email support@hootfitness.com and we’ll check your account status.
2. Your Subscription Isn’t Recognized
This usually means the App Store or Google Play hasn’t synced with Hoot yet.
Fix it instantly:
Settings → Subscription → Restore Purchases
This forces your device to revalidate your Monthly or Annual subscription.
3. Trial Ended, but You Can’t Upgrade
Sometimes the app store gets “stuck” in a pending or expired-but-not-cleared state.
Fix it:
Open the App Store or Google Play
Go to Subscriptions
Select Hoot
Tap Subscribe / Resubscribe / Renew
If the subscription looks frozen, cancel it fully and resubscribe.
If unsure, just message us—we’ll guide you.
4. Switched Phones or Reinstalled Hoot?
Your subscription may not appear immediately after reinstalling or changing devices.
Fix it:
Settings → Subscription → Restore Purchases
5. Signed Up With Apple/Google, but Tried Email Later?
This is the #1 cause of:
Missing logs
Missing streak
Blank dashboard
Missing subscription
Using a different method creates a brand-new blank account.
Fix it:
Log out → log back in with your original method.
If you’re not sure, try each method until your data appears.
6. Subscription Says “Active,” but You See a Paywall
Two common causes:
A. Wrong Hoot account
Log out → sign in with your original login method.
B. App store not synced
Restore purchases again:
Settings → Subscription → Restore Purchases
Updating the app can also help.
7. Need More Help?
We’re here and ready to jump in.
Contact:
In-app chat
Email: support@hootfitness.com
Helpful info to include:
Screenshot of the issue
Device type (iPhone/Android)
OS version
App version (Settings → Support)
Your original login method
Bottom Line
Most issues are caused by:
Logging in with a different method than you signed up with
App Store / Google Play syncing delays
A quick Restore Purchases or signing in with the correct method solves almost everything.
And if not—we’ll get you back on track fast.