The Hoot team is here to help you stay on track, fix issues quickly, and make your experience as smooth as possible. If something isn’t working or you just have a question, we’re always happy to hear from you.
Below are the best ways to reach us and what to expect.
1. In-App Chat (Fastest Response)
The quickest way to reach our team is directly through the Hoot app.
How to open chat:
Open the Hoot app
Go to Settings
Tap Support or Contact Us
Choose Chat with Support
Chat is ideal for:
Logging issues
Subscription or billing questions
Troubleshooting crashes or bugs
Help with Quick Adjust
Issues restoring purchases
General questions about targets or settings
You’ll usually hear back within a short window, and responses will show right inside the app.
2. Email Support
You can also contact Hoot anytime at:
Email is great for:
Longer or more detailed questions
Sending multiple screenshots
Providing diagnostic info
Following up on previous conversations
We do our best to respond as quickly as possible—typically within one business day.
3. What We Can Help With
Our team is happy to assist with:
✓ Subscription & Billing Questions
Plan type
Charges
Promo codes
Free trial issues
Restoring purchases
✓ Logging & App Functionality
Photo logging
Barcode/label scans
Quick Adjust
Incorrect macros
Bug fixes
✓ Account & Profile Issues
Sign-in problems
Login method mismatch
Account access
Changing account email
✓ Troubleshooting App Issues
Crashes
Slow performance
Missing features
Display problems
✓ Feedback & Feature Requests
We love hearing about ways to improve Hoot.
4. What We Can’t Help With
To keep everyone safe and compliant, there are certain things Hoot support cannot provide:
✗ Personalized medical, nutrition, or fitness advice
Hoot is not a substitute for a dietitian, physician, or personal trainer.
✗ Diagnosis or treatment recommendations
We cannot interpret symptoms, blood work, body composition scans, or prescribe diet plans for medical conditions.
✗ Editing entries on your behalf
We can guide you on how to fix logs with Quick Adjust, but we can’t manually change your entries.
✗ Cancelling subscriptions directly
Because billing is handled by Apple/Google, cancellation must be done through your device’s App Store or Play Store settings.
5. What to Include When Contacting Support
To help us help you faster, include when possible:
A screenshot of the issue
Description of what you were doing when it happened
Your device type (iPhone/Android)
Your OS version
Your Hoot app version (Settings → Support)
Your login method (email/Apple/Google/Facebook)
For subscription issues, also include a screenshot of your App Store / Play Store subscription page.
The Bottom Line
We’re here to support you—whether you need help with logging, targets, billing, or just want to give feedback. Reach out anytime through in-app chat or email, and we’ll do everything we can to get you back on track quickly.