Funds in your account are essential to running your programs. If you have low funds some of your participants may face their smart cards being declined.
It's always recommended you add extra funds as well to ensure a successful program. The funds that you deposit into your Hoppier account can be withdrawn at any time.
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Add funds to your Account
Select the Company settings tab
Click the Add funds button
If you want to get an estimate of the funds you will need, select the Funds estimator tab.
Note: It's recommended to overfund your account because participants can add their own payment method to spend more. The extra spending will be initially withdrawn from your funds but will be added within a business day.
Enter the amount you want to add to the funds in your account.
Select a payment method. See below for payment processing lead times.
Click the Continue button
Credit Card Payment - 1 Business Day
If you chose Credit Card, enter your card details and finish the payment process. Credit card payments take one business day to process.
ACH Payment - 5-7 Business Days
If you selected ACH payment you can complete the payment and add your transfer detail or chose to pay later. ACH payments take 5-7 business days to process. Please email firstname.lastname@example.org if you need our W-8 / W-9 form, or need a vendor form completed for your finance team.
If you chose to pay later you can find the invoice under Company settings -> Billing & finances.