What is Hopthru? 

Hopthru is a mobile ticketing app for public transit. Using the app, riders can purchase passes and then use their phone to board. We work with multiple agencies to offer mobile ticketing to their ridership. Tickets can be purchased from all our partner agencies using the same app. 


Is Hopthru available on both iOS and Android? 

Yes!


What pass types are offered on Hopthru for my agency?

Each agency can decide what passes they want to offer on the Hopthru app. Some agencies choose to offer all their pass types, some choose not to.


Do I need to create an account to purchase passes on Hopthru?

No, Hopthru can be used as a guest. Guest accounts have limited functionality. Please see this article for more information


Will my credit card information be stored with Hopthru?

Your credit card information will NOT be stored with Hopthru, but rather the industry leading payment processor, Stripe. Stripe prides itself on security and encrypts all information on disk with AES-256.


How can I update my payment information?

You can add credit/debit cards to your account by going to the Settings screen and selecting Payment Settings.


Does Hopthru track my location?

Yes, Hopthru tracks your location while using the app in order to provide relevant nearby transportation options. Click on the navigation tab, enter a desired location, and see multiple transit options at your fingertips.


What do I do if my ticket is taking a long time to display?

All phones operate at different speeds. Some older devices use operating systems that might not work as fast. Please give yourself plenty of time to activate your pass before your bus arrives. The Hopthru application is available on all android phones running Android 4.1 (Jelly Bean) and above. It is also available on all iOS phones running iOS 8.0 and above.


What should I do if I'm having technical problems activating my pass?

For help, you can reach the Hopthru support center by going to the Settings screen and tapping Support.


What happens if my phone battery dies before I can show my pass to the driver?

You are responsible for ensuring you have a charged and functional phone to activate and display your mobile pass to the vehicle operator. Hopthru is not responsible for honoring inactive, inaccessible, or expired tickets. If you are unable to display an active ticket, you will have to purchase a fare.


What if my pass expires before I can use it?

If this occurs, you will need to purchase another pass before your trip. Be sure not to activate a pass until you will soon be boarding the vehicle.


What if my payment method is declined while trying to buy a ticket?

Confirm that you have entered the correct details for your card, including the correct account number, expiration date, and security code. If your card is still declined, contact your bank for further assistance or try another card.


Can I transfer my passes between agencies that Hopthru partners with?

No. Passes are only valid with the agency that they were originally purchased for. 


What does it mean if I get a message saying invalid token session?
This generally happens when you use the same account on multiple devices. To fix the problem, log out of Hopthru and log back in with the same account.

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