All Hopthru pass sales are final and non-transferrable. You will be asked to confirm purchases and pass activations in the Hopthru app, which alleviates accidental pass uses or purchases.
If you experience a technical issue with the app, please contact us via our chat support system which can be accessed from the Hopthru app by tapping on "Support" in the settings menu, or on our website here.
Happy riding! 🚌⛴🚎
Still have a question? Start a conversation with the Hopthru team to get an answer.