When do I pay my subscription?
Our Premium and Professional package subscriptions are billed monthly. The first payment is taken when you upgrade your account, subsequent payments trigger a month later. There are no monthly subscription charges for Base or Intro packages, however Intro packages can incur variable charges depending on usage.
When do I pay my variable charges?
Any variable charges incurred are billed the month following use and are included in the monthly subscription invoice, where applicable.
How is the payment of variable charges calculated?
Variable charges are calculated as a count of the transactions processed. You can see an estimation of the changes you have incurred at any point in time during the month. These charges are automatically calculated up at the end of your billing cycle and added to your monthly subscription (where applicable) at the end of your billing cycle. The following transactions are considered variable charges:
Complimentary bookings - these are bookings with £0.00 cost added by Account managers or bookings manually added by Organisers (this feature is available for Intro, Premium and Professional packages)
Show office bookings - these are offline bookings where the payment has been recorded using the offline payment methods (this excludes payments made through Stripe)
Additions - the count of organiser made additions of a new item or a basket of items to an authorised booking. This means that each time you add a single item or a number of items to an authorised booking it counts as a variable use, each subsequent addition counting as a new variable charge.
You can review your usage at any point during the billing period by going to … your Payments section and clicking on https://organisers.horsemonkey.com/orders/payments
