When do I pay my variable charges?
Any variable charges incurred are billed the month following use and are included in the monthly subscription invoice, where applicable.
How is the payment of variable charges calculated?
Variable charges are calculated as a count of the transactions processed. You can see an estimation of the charges you have incurred at any point in time during the month (see later notes). These charges are automatically calculated up at the end of your billing cycle and are added to your monthly subscription (where applicable) at the end of your billing cycle. The following transactions are considered variable charges:
Complimentary bookings - these are bookings with £0.00 cost, added by Account Managers or bookings manually added by Organisers (this feature is available for Intro, Premium and Professional packages)
Show office bookings - these are offline bookings where the payment has been recorded using the offline payment methods (this excludes payments made through Stripe)
If a show office booking is pending payment the HM fee is not charged until the booking is paid.
If the payment is made by the client through Stripe - the HM fee is paid by the client
If an alternative method of payment is used - the HM fee is paid by the Client but collected on behalf of HM by the Organiser
Additions - the count of organiser made additions of a new item or a basket of items to an authorised booking. This means that each time you add a single item or a number of items to an authorised booking it counts as a variable use, each subsequent addition counting as a new variable charge.
You can review your usage at any point during the billing period by going to … your Payments section and clicking on https://organisers.horsemonkey.com/orders/payments
