Each property has its own page. Fill it in once, in the tab that matches each detail, and your team and your guests have what they need when they need it.
These details can be used in several places: in your guest messages, in automated messages, and in the online check-in form. Keep them accurate and up to date.
Start with these three
These are the details guests need most. Add them first, then fill in the rest.
Wi-Fi: on the Property details tab, under Additional details
Property rules: on the Policies & rules tab, under Property rules
Check-in instructions: on the Check-in & check-out tab, under Check-in information
How to add your details
Open the property from the Properties page.
Go to the tab with the details you want to add. The next section shows what goes on each tab.
Fill in the fields, then save.
If your property is a building with units: each unit has its own property page, with its own Wi-Fi, check-in instructions, and property manual. Add these details to each unit separately, not only to the building.
What to add, and where
• Property details
On the Property details tab, add:
Basic details: Property name, Internal name, Category, and Subcategory
Additional details: Wi-Fi name, Wi-Fi password, License type, License number, and Property size
• Descriptions
On the Descriptions tab, add:
Welcome message
Short description and Full description
Other important information
Examples:
Welcome message: “Welcome to Sunset Current! We hope you enjoy your stay in Clearwater Beach. Message us anytime if you need anything.”
Short description: “A bright 2-bedroom condo, two blocks from the beach, with a balcony and free parking.”
• Location
On the Location tab, add:
Address: Street, City, Postal code, State, and Country
Map location: the map pin, with Latitude and Longitude
Directions
Timezone
About the area: a description of the neighborhood
Local transport: a description of how to get around
• Media
On the Media tab, add:
Images: your photos, and choose one as the Main image
Video: a Link to a property video
• Amenities & appliances
On the Amenities & appliances tab, select each amenity and appliance your property has. Use the search box to find one quickly.
• Capacity
On the Capacity tab, add:
Max guests
Bedrooms
Beds
Bathrooms
• Policies & rules
On the Policies & rules tab, add:
Property rules
Turn on Display property rules in check-in form if guests should see them in the online check-in form.
Policies and Special policies
Pets allowed, Smoking allowed, and Adults only: choose yes or no for each
• Check-in & check-out
On the Check-in & check-out tab, under Check-in information, add:
Time
Lockbox code, Door code, Door code (building), and Safe box code
Instructions
Images: check-in photos
Video source and Video link
Instructions document (PDF)
Example check-in instructions: “The key is in the lockbox by the front door. Enter the 4-digit code shown on the lockbox, then text us when you arrive.”
Under Check-out information, add:
Time
Instructions
Parking instructions
Luggage storage
• FAQs
On the FAQs tab, under Guest FAQs, add the questions guests ask most often, with their answers.
• Property manual
On the Property manual tab, upload the Property manual (PDF). Hosperly refers to it when guests ask questions. Update it whenever the property changes.
What's next?
Set up your property's rates: set a base nightly rate, plus weekend and seasonal pricing.
Set your initial availability: block any dates when the property can't take bookings.