If you find your Velvetiser has trouble powering, simply resetting the thermostat will give it a boost to get you Velvetising again with peace of mind. Please unplug the Velvetiser and fill to the maximum line with cold, clean water. Once resting, remove the whisk and give the black plastic coil a brush to ensure it’s sparkling and free-moving. After ten minutes, return the whisk to the jug and you should be able to enjoy your lovely beverages once more!
​
The quick video below should help you to resolve this issue, so we suggest watching this first. If your problems persist, then please do get in touch via usahelp@hotelchocolat.com so that we can help you.