All Collections
Tenants
How to use HousingAnywhere as a tenant
ANN
What is HousingAnywhere?
Is HousingAnywhere a real estate agency?
What are the advantages of finding my new home through HousingAnywhere?
Which services are excluded from the HousingAnywhere offer?
Can I use HousingAnywhere for free?
How can I get in touch with HousingAnywhere?
Are the advertisements/listings verified?
Who can use HousingAnywhere?
How can I find a room or apartment?
Will HousingAnywhere help me find a place?
How can I filter my search?
How to favorite or save a listing
How do I contact an advertiser?
Why can I not see the ‘Contact Advertiser’ button?
I didn’t get any response from an advertiser, is there something wrong?
How long does it take the advertiser to reply?
Can I share my contact details?
How do I archive messages?
Can I view the room before confirming the booking?
How to send a booking request?
When does the 48-hour window start?
What happens if 48 hours pass and my booking request has not been accepted or I haven't accepted an invitation to book?
What if I send multiple booking requests and am accepted by more than one advertiser?
What is a special offer?
How can I change a booking?
Can I cancel a booking request?
How do I cancel a booking?
Secure payment system for tenants
How is the rent calculated for different contract types?
How much do I have to pay when I book?
How can I pay for bookings and payment requests?
In which currency can I pay?
Why did my payment fail?
What is the HousingAnywhere booking/service fee, and when do I pay?
What is a deposit, and do I get it back?
Canceling a subscription
How do I start a subscription?
Do I get an invoice and what does it include?
Cancellation Policy for Tenants
Will I get a new accommodation if I refuse the booked place upon arrival?
What should I do if the place differs from what is described on HousingAnywhere?
If I don't like the accommodation can I get a refund?
Is the HousingAnywhere service fee refundable?
How long does it take before I receive my refund?
My visa got declined, can I get a refund?
Why is HousingAnywhere verifying my identity?
Why does HousingAnywhere require me to have a public profile?
How can I make my password strong?
How can I keep my account secure?
How do I know if my account is verified?
What should I do if an advertiser asks me to pay the first month's rent outside HousingAnywhere?
How do I know if an email is really from HousingAnywhere?
How can I be sure a listing is real and protect myself from scammers?
How can I be sure an email is really from HousingAnywhere?
How can I report a user?