If your purchase hasn't shown up yet and you need help from our support team, start by locating your transaction hash.
To find it, check your wallet history (the one you used to send the coins). Just go to your transaction history in that app or platform, locate the transaction you made, and you should be able to open it in a crypto explorer to find your transaction hash.
The transaction hash is a combination of numbers and letters, and it looks something like this:
6146ccf6a66d994f7c363db875e31ca35581450a4bf6d3be6cc9ac79233a69d0
Alternatively, it might be in the form of a link from the crypto explorer, like this:
Keep that, and when you go to contact support make sure you have all this information readily available to ensure we can help you as fast, and efficiently, as possible.