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How to receive a service call via HP xRServices

Let your Remote Support Engineer see through your eyes with your hands-free xRServices device

Susan Rubin avatar
Written by Susan Rubin
Updated over 2 weeks ago

Ensure your HP xRServices application is open, and you are logged in with your user

  1. A call pop-up will appear, accompanied by a ringtone

  2. Press "Answer" to accept

  3. Unmute yourself by pressing the "Microphone" icon

  4. Share your video by pressing the "Camera" icon

  5. To activate captions and translations, go to the "Settings" icon

  6. Select your language

  7. If your RSE shares an augmented reality instructional procedure with you in the chat, launch by pressing the instructions

  8. Click on "Launch in 3D"

  9. To finish, press the "Hangup" button to close the call

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