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Why can't I see my new press data?

What to do if you cannot see your Indigo press in your Organization's account

Written by Susan Rubin

Congratulations on your new HP Indigo press!

Most of you reading this article probably have a new HP Indigo press -- either a brand new press, or a pre-owned press which was recently installed at your company. Congratulations on your new acquisition! 

If you don't find your new press on PrintOS, don't panic: 

It will take a few days for your press's new location to filter down through all of HP Indigo's internal systems so the press can be visible on PrintOS. 

If after a week you still cannot see production data for your new press, please contact Support:

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