If you notice an employee not showing up in your payroll table, don't panic! Here are two things you can do to troubleshoot this issue.

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1. Will this employee be drawing salary, fee or allowances?


Firstly, ensure that the 'Will this employee be drawing salary, fee or allowances?' has been toggled.

The following guide will walk you through the steps to toggle this setting.

1. Go to Staff Directory

2. Navigate to the affected employee's Basic Info page

3. Under Employee Basic Info, click EDIT

4. Lastly, in the pop-up window, ensure that the following setting has been checked.


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2. Ensure Employee Join Date/Resigned Date and Salary Effective Date is correct.

Secondly, you'll need to double check if the employee's join date/resign date and salary effective date is set correctly.

  • Employee will not appear in payroll run if the join date/salary effective date does not fall within the payroll month.

  • Employee will not appear in payroll run if resigned date is before the payroll run period.

To check this setting, simply follow the following steps:

1. Go to Staff Directory

2. Navigate to the affected employee's Payroll Info page

3. Scroll down to the Current Employment section where you'll be able to review the settings.

Note:
* If you need to include a resigned employee into the payroll to process additional item(s) like claim(s), you may temporarily extend the Resigned Date and revert it back once payroll has been processed and approved.

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