Enable assigned seating for your event with seating maps. Recreate your venue's seating layout with row, table or area seating elements before mapping your ticket types to control seating locations.

You can allow buyers to choose their own seats during checkout using the interactive seat map, or manually assign and manage seating behind the scenes.

This guide is for the new version of the seating map tool, which will soon replace the existing seat map builder.
For the current seat map version, visit this guide.

Enable the new seat map for your event

The new version will automatically apply to all new events.

You can switch over an existing event via the Insider Labs page

Ensure you are part of the Insider Labs program by going to account > my account > Insider labs. Click become an insider when prompted.
Manage your event and go to advanced > Insider Labs on the left-hand menu
Select enable on the new seat maps option.

You'll see the confirmation banner appear on the seating maps tab

Once enabled, you cannot revert to the original seat map version. This applies only to this event.

Create your venue layout

To start creating your seat map, go to the seating maps tab on the left-hand menu and select create new map.

Add your seating and standing areas

While in the building tab, use the seating tool on the floating menu bar to add your seating elements. You can choose from:

Row - A single seat or row of seats
Grid - Multiple rows of seats
Round table
Rectangular table

Add or edit a single seating row

Use the seating > row to add single seats or single rows.

Click on the map, then drag, then click again to set the number of seats in a row.

Hover over the row and click and drag the black arrow on each end to adjust the number of seats in each row.

Add multiple rows or a grid of seats

To add multiple rows in a single action, use the grid seating tool.

Click to begin creating your grid and drag across to set the number of seats in the row.

Then click and drag down or up to set the number of rows. You can create rows at angles by dragging to the side.

Add round tables

To add round or circular tables to your seat map, use the round table seating tool option.

Click on the map to place a table. Tables are automatically assigned a table number and have 10 seats.

Switch to the cursor selector tool to select a table and edit the number of seats on the left-hand menu.

Add square or rectangular tables

To add square or rectangular tables, use the rectanglular tables seating tool

Click on the map to place your tables. Each table is automatically assigned a table number and 10 seats.

Switch to the cursor selector and select the table. Then use the left-hand menu to change the seat numbers on each side of the table.

Click and drag the corners of the table to resize.

Add unassigned seating or standing areas

To add "general admission" or unassigned seating or standing areas, use the areas tool on the floating menu. You can add rectangle(square), Ellipsis(round), or Polygon (free form) areas.

Click and drag onto the map to create your area.

If using the polygon area, click to create each point of the area until you complete the entire shape.

Use the left-hand menu after selecting an area to change the label and capacity.

Add shapes, icons, and text to your venue

Add non-seating venue structures to your venue layout such as stages, dance floors, bar areas, stairs, exits, or production booths.

Shapes

Use the shapes tool to add rectangle (square), ellipse (round), polygon (free form) or line objects to your layout. Click and drag to draw and set your shape size.

Icons

Icons can be used to represent toilets, exits, wheelchair accessible seating, doors etc. Use the icon tool under the shapes selector.

Click to add an icon to the map, then use the left-hand menu to change the icon.

Text

Use the text tool to add custom text to your map. Text can be placed over other shapes, e.g. "Stage".

Use the left-hand menu to change the text, text colour and size.

Edit seat and row labels and settings

After selecting a group of rows, an individual row, table, or seat, use the left-hand menu under building to adjust seat settings.

Selecting rows, tables or seats

Use the cursor tool to select single or multiple rows

Use the seat selector tool to select individual seats.

Editing rows or group of rows

After selecting a row or group of rows, use the left-hand menu under the building tab to make changes.

Row settings:

Row prefix - this is what appears before the seat label on an attendee's ticket and in your reporting, e.g. "Row A, Seat 1"
Hold row - Row appears unavailable during checkout for all buyers.
Seat spacing - Spacing between individual seats
Row spacing - If multiple rows are selected, changes spacing between rows
Skew, Curve, Rotation

Row labelling

Show label - Shows or removes the row label, e.g. "A" on the map during checkout
Side - Display the row label on only the left, right, or both sides
Label type - Change from Alphabetical order to numerical, e.g. "A,B,C" to "1, 2, 3"
Skip labels - Remove commonly skipped seat labels such as "I, O, and Q" from the selection of rows

Seat settings

Seat prefix - What appears after the seat number on an attendee's ticket and in your reporting, e.g. "Row A, Seat 1"
Note - Appears before the Row and Seat labels on the attendee's ticket and in your reporting. Often used to denote gate entry locations or sections, e.g. "Row A, Seat 1, Enter via GATE A"
Accessible - Adds an "accessibility" icon to the seats to visually identify them on the seat map as accessible seating
Restricted view - Adds a "restricted view" label on the seat during checkout for buyers when they hover over the seat

Seat labelling

Label - The unique identifier for that seat that appears on the attendee's ticket and your reporting, e.g. "Row A, Seat 1"
Starts at - Set the start figure for all seat in this grouping

Editing tables

After selecting a table or group of tables, use the left-hand menu under building to make any changes

Table settings

Table prefix - What appears before the table number/label on an attendee's ticket and in your reporting, e.g. "Table 1, Seat 1"
Show prefix - Show or hide the "table" prefix from the table on the seat map
Hold table - Table and all seats on this table will appear as unavailable for buyers during checkout

Table labelling

Table label - Unique identifier that appears after the table prefix, e.g. "Table 2, Seat 1"

Seating arrangement

Seat count - Change the number of seats on all selected tables

Map ticket types to your seats

Ticket mapping tells the system where buyers can sit based on the ticket type they have selected and is required if you want to allow buyers to choose their seats during checkout, or manually assign them to seats.

This is where you can also control restricted seating for tiered-pricing, VIP, or Staff ticket types, for example.

To map your ticket types to seats

While on the seating map tab click edit map
Select the mapping tab
Select a row, table or multiple rows to edit
On the right-hand menu, click to search and select the ticket types that apply to these seats

You can map multiple ticket types to the same seat, but each seat can only be purchased once.

Selecting individual seats within a row or table

Use the seat selector tool to select single or multi-select seats within or across different rows. This allows you to change the ticketing mapping of specific seats without changing the entire row or table.

Change the colour scheme of ticket types

Ticket types are automatically assigned a colour scheme that appears in your mapping view and on the checkout for buyers. You can manually change the colour scheme by clicking the colour "square" of an assigned ticket type, then selecting your desired colour from the picker.

This will update all seats assigned to that ticket type.

Review your venue layout and ticket mapping

Any issues with your seating map will be highlighted under the building and mapping tabs, respectively.

Types of building issues

Duplicate row label - This message appears when you have two or more rows with the same seat numbers.
For example, your map has two "Row A Seat 1" labels. This means two attendees could purchase two separate seats but have the same seating location on their digital tickets. Ensure each row and seat label is unique.

Types of mapping issues

Seats mapped are less than ticket capacity
- Appears as "[x] under"
- This means you mapped FEWER seats than the ticket capacity you set for that ticket type.
- This ticket type would sell out once all seats were reserved, before you reached your set ticket capacity.
Seats mapped exceed ticket capacity
- Appears as "[x] over"
- This means you mapped MORE seats than the ticket capacity you set for this ticket type.
- This ticket type would sell out before all seats could be reserved.
Unseated ticket capacity
- You have more tickets available than actual seats.
- Buyers can't complete checkout as there are no seats to choose from.

Sync capacity to map

Use the syncs capacity to map option to automatically "sync" your ticket type capacity to the number of seats you have mapped on the seat map.

This will override the capacity for your ticket types as set on the tickets > ticket types page.

To edit your ticket capacity in the future, edit the ticket mapping for that ticket type on the seat map.

Add a focal point to enable "best available" seating

Adding a focal point to your seat map enables a best available seat selection prompt for buyers during checkout. Focal points should be placed at the centre of your most ideal seating location, or the area you want to fill up first.

Click the focal point icon on the floating menu bar and place it over your seat map.

You can only have one focal point for an event.

How does the focal point appear to buyers?

During checkout, buyers can select the find best available for me option, which automatically assigns their tickets to the closest available seats to your focal point.

Buyers can always opt to select their seats manually instead and/or edit their seats after their initial assignment.

Add sections to group your seating areas

Use sections to name areas of your venue, so buyers can jump to the part of the venue they want when choosing seats - helping them navigate among hundreds of seats.

Sections can be named and appear during seat selection at checkout and on digital tickets, helping with on-the-day entry instructions.

To create a section:

Use the section in the menu while on the building tab
1. You can create Rectangle or Polygon shapes
Click and drag over the selected seats, or click to create your polygon shape
Using the left-hand menu, you can adjust the:
1. Section prefix (optional) - This appears before the seating location on a digital ticket and can be used to help provide entry instructions such as "Entry Gate A"
2. Title (optional) - This appears on the seat selection page for buyers and the map builder. It will also appear
3. Colour - This appears both during checkout and in the map builder

How sections appear at checkout for buyers

Buyers see all created sections first, then click through to see all available seats in that section where their chosen ticket types have been assigned.

If any sections exist without any available seats, or do not contain any seats mapped to the buyers' chosen ticket types, they will appear as "unavailable".

Buyers can zoom out to navigate between sections and seats.

Create a seat map and manage assigned seating [NEW]