Understanding how refunds work helps ensure smooth transaction resolution.
Refund Processing Times: Once we approve your return:
Credit/Debit Cards: 5-10 business days
PayPal: 3-5 business days
Digital Wallets: 3-7 business days
Bank Transfers: 7-14 business days
Trade-In Credit: Immediate upon approval
Refund Methods: Refunds are issued to the original payment method. If that's not possible:
We'll issue store credit
Or process a bank transfer to your provided account
Partial Refunds: You may receive a partial refund if:
Item is returned outside the standard return window
Device condition doesn't match original description (for buybacks)
Restocking fees apply (case-by-case basis)
Payment Disputes: If you don't recognize a charge:
Check your order history first
Contact our support team with transaction details
We'll investigate and respond within 48 hours
Contact your bank if you suspect fraud
Trade-In Valuation Disputes: If your device inspection results in a lower offer:
You'll receive our revised quote with explanation
Accept the new offer or request device return (return shipping at your cost)
Respond within 7 days or the device will be returned automatically