Common questions about selling or trading your devices.
Q: What devices do you accept? A: We accept smartphones, tablets, laptops, smartwatches, gaming consoles, and most consumer electronics. Check our trade-in page for the full list.
Q: What conditions do you accept? A: We accept devices in any condition:
Excellent: Like new, no damage
Good: Light wear, fully functional
Fair: Noticeable wear, fully functional
Poor: Damaged, may not fully function
Broken: Not working
Q: How is my device valued? A: Value is based on make, model, condition, age, market demand, and current retail prices. Be honest about condition to avoid quote adjustments.
Q: Can I trade in multiple devices? A: Absolutely! You can trade in as many devices as you'd like and combine the credit toward your purchase.
Q: What if I disagree with your inspection assessment? A: If our inspection finds different conditions than described, we'll send you a revised offer. You can accept it or request your device back (return shipping at your cost).
Q: How do I prepare my device for trade-in? A:
Back up your data
Sign out of all accounts (iCloud, Google, etc.)
Perform a factory reset
Remove SIM cards and memory cards
Clean the device
Q: Do I need the original box and accessories? A: Original packaging and accessories increase value but aren't required. Let us know what you have when getting your quote.
Q: How long does the process take? A: From quote to payment:
Quote: Within 24 hours
Shipping to us: 3-7 days
Inspection: 1-2 business days
Payment: Immediate after acceptance