Quick solutions to common account and website issues.
Q: I forgot my password. What do I do? A: Click "Forgot Password" on the login page, enter your email, and follow the reset link we send you.
Q: Why can't I log in? A: Common reasons:
Incorrect email or password (check for typos)
Account not yet verified (check your email)
Account may be locked after multiple failed attempts (wait 30 minutes or contact support)
Browser cookies disabled (enable cookies)
Q: The website isn't working properly. Help! A: Try these steps:
Clear your browser cache and cookies
Try a different browser
Disable browser extensions temporarily
Check your internet connection
Try on a different device
Q: Is my information secure? A: Yes! We use SSL encryption, PCI compliance, and industry-standard security measures to protect your data.
Q: Can I have multiple accounts? A: We recommend using one account per person for the best experience, but multiple accounts are allowed.
Q: How do I unsubscribe from emails? A: Click "Unsubscribe" at the bottom of any marketing email, or manage preferences in your account settings.
Q: Why isn't my discount code working? A: Check that:
The code is still valid (not expired)
You meet minimum purchase requirements
Items in your cart are eligible
Code is entered correctly (case-sensitive)
You're not trying to combine codes when prohibited
Q: Can I save items for later? A: Yes! Add items to your Wishlist or keep them in your cart. Cart items are saved for 30 days.