International orders are shipped via DHL. Once DHL delivers your package to the destination country, it is handed off to the local postal service for final delivery.
Customs processing varies by country and can add significant time — this is completely outside our control. We appreciate your patience.
Tips for tracking international orders:
Once your package clears customs, use your country's local postal tracking system for the most accurate updates
DHL tracking may stop updating once the package is handed to local carriers — this is normal
Typical delivery windows:
Canada & Europe: 7–10 business days
Latin America & all other countries: 10–30 business days
If your order is significantly outside these windows, contact us with your order number and we'll investigate.