Below you will find an explanation for errors you may encounter on your Recurly widgets. These errors are uncommon, and if you see an error that is not detailed below, please get in touch with a member of our team.

Explanation: In some instances, Recurly’s internal server will experience an error, which means that Hurree can’t fetch the data you requested at that specific time.

How to solve: It’s not uncommon for these kinds of errors to occur; unfortunately, they are out of our control. The only way to resolve this issue is to wait until the next sync period. If you still are seeing the same error even after the next sync period, please contact Hurree support.

Explanation: A similar transaction was recently submitted, which caused a duplicate transaction on your Reculy account.

How to solve: This error should resolve itself after a few minutes. We recommend waiting a short time and then trying again, however, if this does not resolve the issue please get in touch with Hurree Support.

Explanation: Unfortunately, the data you are trying to access using Hurree can not be found. This may be due to subscriptions, payments, etc., being deleted or removed from your account.

How to Solve: If you see this error we recommend checking the associated Recurly account to ensure that the resource you are trying to receive data from hasn’t since been deleted or archived.

Explanation: You do not have the necessary permissions to access the information you have requested.

How to Solve: To resolve this issue, contact the Recurly account admin and ask them to update your permissions.

Explanation: Authentication tokens verify a user's or system's identity. When you connect a tool (such as Google Analytics or Recurly) to Hurree, you are issued a token that serves as proof of your identity every time you add a data point from that tool. The token you’ve used to connect Hurree to Recurly is either invalid or expired, meaning it is either incorrect or has exceeded its validity period.

How to solve: To solve this issue you will need to reauthenticate your connection to your tool. Depending on whether the token is invalid or expired, this could be simply disconnecting and reconnecting your connector or is invalid; you will need to verify your credentials in the tool itself, i.e. update your password.

Explanation: The login details you used to connect your Recurly account to Hurree are now invalid.

How to solve: To resolve this, you will need to disconnect and reconnect Recurly to Hurree. When reconnecting, you will be able to update your login details.