Occasionally, you may notice an item in your Vulnerabilities or Total Digital Footprint tabs that doesn’t belong to you. These false positives can arise for a few reasons:
Imposter Activity – If the item reflects someone misrepresenting themselves as you, please notify us immediately by clicking the Hush button. We will investigate and resolve it.
Mistaken Identity – Sometimes, an item may be incorrectly associated with you due to public data sources. Notably, false positives within your member portal are often caused by data found in the Google index cache, where outdated or cached information may temporarily appear linked to your identity.
How to Resolve False Positives
Total Digital Footprint:
Most false positives appear here. These items are informational and typically not vulnerabilities. You are not required to take action, but you can request removal if desired.Vulnerabilities Tab:
Less frequently, false positives may appear as potential vulnerabilities. To correct this:Click the three dots in the upper-right corner of the vulnerability tile.
Select “This is not me.”
Confirm your selection on the following screen.
Once confirmed, the item will be removed from your profile. This feedback helps our AI continually improve and reduce future false positives.
