What alarms are
Alarms notify you by SMS or email the moment a measured value crosses a threshold you set, so you do not have to watch the dashboard. They are the main tool for managing uptime and maintenance, whether you run a single site or a large portfolio.
What you can set alarms on
Current, voltage, power and load on any breaker or group.
Earth fault and leakage current.
Temperature, and whether a controller stops transmitting.
How to set one up
Open Alarms and create a new alarm.
Choose the breaker, breaker group, site or controller it applies to, then set the condition and threshold.
Set an active window if you only want it checked at certain times, then choose the recipients and whether they are notified by SMS, email or both.
Choosing what to alarm on
A good starting point is your critical machinery: the equipment whose failure costs you money or product, such as refrigeration, cooling, production machinery or charging infrastructure. For each critical machine or group:
Alarm on a controller going quiet, so you know if a site stops reporting.
Alarm on load dropping to zero during hours when the equipment should be running, which catches tripped circuits and failed equipment.
Alarm on leakage current and temperature, which catch developing faults before they become failures.
Clear labelling of breakers and breaker sets makes this much easier, because you can identify the circuits serving each machine by name. See "Breaker sets: grouping breakers for switching, measurement and optimisation".
Managing alarms across many sites
Different recipients per site. Each alarm has its own recipient list, so the right local contact is alerted for each site while a central manager can stay on every alarm.
Adding a colleague as a contact. Edit the alarm and add them to the recipient list. They will then be notified by SMS, email or both.
Removing yourself from a site's alarms. Remove your details from the recipient list of each alarm at that site. The alarm itself keeps running for the remaining recipients.
Seeing what you are responsible for. Your alarm responsibilities are defined by which alarms list you as a recipient. Reviewing the recipient lists across your sites shows exactly which sites and equipment you are covering.
Alarm recipients and user accounts
Alarm recipients need to be reachable by the platform, so a new colleague should be added as a user before they take over alarm responsibilities. Adding users is an administrator action carried out through user management; it does not happen automatically when a name is mentioned in an alarm. If the person you want to notify is not yet on the platform, ask your administrator to invite them first, then add them as a recipient.
Good to know
Notifications can fire when an alarm is triggered, or both when it is triggered and when it clears.
Use the active window when equipment is intentionally off at certain times, so overnight shutdowns do not trigger false alerts.
Triggered alarms are visible in the platform as well as by SMS and email, so you can review recent alarm activity across your sites in one place.
Common questions
How do I set up the relevant alarms across all my sites?
Work site by site: identify the critical machinery at each site, group or label the circuits that feed it, then create alarms for no-load during operating hours, leakage, temperature and controller connectivity, with the right local recipients per site.
How do I add a colleague as the alarms contact for a site?
Make sure they have a user account (your administrator can invite them), then add them to the recipient list of each alarm at that site.
How do I stop receiving alarms for a site I no longer manage?
Remove yourself from the recipient list of that site's alarms. The alarms continue to run for the other recipients.
Which sites am I responsible for?
You are responsible for the alarms that list you as a recipient. Review the recipient lists across your sites to see your coverage.
Can I see all recent alarms across my sites?
Yes, alarm activity is visible in the platform, so you can review what has triggered recently across every site you have access to.