If a borrower cancels a booking, our standard cancellation policy applies—meaning they may not receive a full refund depending on the timing.
However, if you, the lender, cancel a booking, the borrower will always receive a full refund, including the booking fee. Because of this, it’s important that you initiate the cancellation if a change is needed and a refund is justified.
How to Cancel and Refund a Booking
Via the App or Mobile Web
Go to the booking in your account.
Scroll down and tap “Refund the rental.”
A confirmation window will appear—confirm that you want to cancel and refund the borrower.
Once a rental is canceled and refunded, it cannot be undone, so make sure you're certain before proceeding.
Via the Web on a Computer
Find the booking under your Upcoming or Ongoing rentals.
Note: You cannot refund a Completed booking yourself. If a refund is needed after completion, please contact Hygglo Support.
In the booking details, click the purple “Refund the rental” button at the bottom left.
A confirmation message will appear letting you know the full amount will be refunded—confirm to complete the cancellation.
Need Help?
If you're unsure about a cancellation or the borrower has already completed the rental, contact our support team as soon as possible.