Your satisfaction is our top priority, and we want you to feel confident with every order.
If you’ve received a product that is faulty, damaged, or not as described, you may be eligible for a refund. To help us process your request quickly, you may be asked to provide proof of the issue — such as photos or a description of the damage or reason for dissatisfaction.
💡 Important to know:
Refunds are only offered in cases of faulty or unsatisfactory items.
If you unbox an item from a Mystery Box and simply don’t like it, refunds aren’t possible — but you can use our Exchange option instead.
Refunds are not available for:
Change of mind
Mystery Box purchases
To request a refund, please reach out to us via Live Chat or email us at support@hypedrop.com. Our team will review your request and respond within 24 hours.