Note: Hyperproof connects to many third-party systems that frequently change, including the system interface. Contact your System Administrator or the third-party provider for assistance in meeting the requirements for integrating with Hyperproof and collecting the proof you need.
When you create a Hypersync between Hyperproof and Zendesk, you can automatically collect the following proof types:
Zendesk proof types and fields
Proof type | Fields | Testable |
List of Groups | Name, Description, Default, Deleted, Created | No |
List of Organizations | Name, Domain Names, Details, Created | No |
List of Users | Role, Name, Email, Created at | No |
Ticket Details | ID, Subject, Requested, Updated, Requester, Assignee, Status | No |
View of Tickets | Satisfaction, Assignee updated, Updater, Organization, Solved, Due Date, Status | No |
Automated control tests
Hyperproof has a collection of preconfigured, ready-to-deploy, customizable automated tests spanning a wide array of integrated services and proof types. For information on available tests for proof collected by this Hypersync, see the Automated control test library and Using the automated control test library.
Additional documentation
Connection configuration
Authentication type: Custom
Custom authentication parameters: Zendesk Domain, Email, API Token
Note: Service accounts are recommended for integrations between Hyperproof and other applications. Service accounts are easier for your IT admin to maintain and ensure that your integrations will continue running when individuals change roles or leave the company.
When you configure a Hypersync for Zendesk for the first time, you must provide the following information for the account you want to use to collect proof:
Zendesk Domain
Email
API Token
Tip: The API token required for authentication can be generated in Zendesk by clicking the Settings icon, then selecting API. Note that you must have Administrator privileges in Zendesk to generate an API token.
Note: You only need to connect Hyperproof to the app once, and then you can create as many Hypersyncs as you need.
Additionally, you can create multiple Hypersyncs for a single control or label.