Roles and permissions
The following roles can unlink a ServiceNow task from a Hyperproof task:
Anyone with manager or contributor permissions for the Hyperproof task
After creating tasks in ServiceNow, you may decide to remove the link between the Hyperproof task and the ServiceNow task. Removing or unlinking a ServiceNow task from a Hyperproof task does not close or remove either task; it just removes the link.
You can access tasks either from the Work items > Tasks tab or from within the object where the task was created, such as a control.
From the left menu, select Work items.
Select the Tasks tab.
Locate the task you want to unlink and select it.
Under Integrations, hover over the ServiceNow ID and click the ... (More) menu.
Select Unlink.
On the confirmation window, click the Remove button.
The ServiceNow task is unlinked from the Hyperproof task.
Note: When you unlink the ServiceNow task, the ServiceNow assignee or assigned group is removed. You can add a Hyperproof user or contact as the assignee or set it to Unassigned.