FAQs: Common Convention Questions

A convention in Hyprr is a multi-vendor event setup where organizers can manage exhibitor booths, sponsors, speakers, and staff from one dashboard. It’s perfect for expos, trade shows, or business fairs.

Go to Events → Create Event → Select Convention.
From there, configure your settings, enable booth bookings, add packages, and publish your event.

Yes. You can create and manage multiple conventions under your organization’s account — each with its own settings, floor plans, and vendor list.

You can toggle features like:

Head to Convention → Booth Packages, then click Add New.
You can set the name, price, description, and available quantity, and mark packages as “Popular” to highlight them to vendors.

Yes. Use the Interactive Floor Builder to upload a map or design your own. You can drag, resize, and color-code booths to indicate availability or vendor type.

All vendor submissions appear under Vendors → Applications.
You can approve, reject, or request changes, and Hyprr automatically generates invoices when approvals are confirmed.

Invoices are auto-generated upon approval and sent to vendors via email. You can also view and resend them manually in the Invoices tab.

Yes. Payments and booth assignments are automatically synced. Once a vendor pays, their booth is marked as confirmed on the floor plan.

Absolutely. You can set up sponsor tiers (Title, Gold, Silver, Bronze) and add magazine or digital ads as optional upgrades.

Once vendors are approved, they can submit their staff details. Hyprr automatically generates digital passes with QR codes for check-in and access control.

The Analytics Dashboard gives you real-time stats on:

Visit the event’s convention page and click Book a Booth.
You can view the live floor map, select a booth, choose your package, and submit your application.

Yes — if the organizer has enabled map selection. You’ll see available booths on a live floor plan (green = available, yellow = pending, red = sold).

Once submitted, your application enters Under Review.
You’ll be notified by email when approved or if more info is needed.

When your application is approved, you’ll receive an invoice via email.
You can pay securely via credit/debit card through Stripe.

Yes. Many organizers offer optional add-ons. You can choose these during your booth selection or later in your exhibitor dashboard.

Once approved, go to My Booth → Staff Passes and add your team members’ names and emails. They’ll each receive a digital pass with a QR code.

You can request a cancellation from your exhibitor dashboard. Refunds depend on the organizer’s cancellation policy and timing.

Passes are digital — you’ll receive them via email and can add them to your Apple Wallet or Google Pay for quick entry.

Yes. You can update your company profile, logo, and booth description anytime before the event begins.

All payments go through Stripe, ensuring secure transactions for both organizers and vendors.
Hyprr supports cards, Apple Pay, and Google Pay.

Yes. Organizers can mark invoices as Paid (Offline) if payment was received by bank transfer or cash.

Yes. Once your payment is successful, a digital receipt is automatically emailed to you.

You’ll be notified instantly. You can retry with another card or contact your organizer for manual payment options.

Refunds are issued by the event organizer through Stripe. Once processed, funds are usually returned to your account within 5–10 business days.

Once your booth is confirmed, go to your exhibitor dashboard and enter staff details.
Each person gets an email with a digital pass and QR code for check-in.

Yes — as long as the pass hasn’t been scanned or activated. You can edit or reassign it in your dashboard.

No worries — organizers can deactivate the lost pass and issue a new one instantly.

Yes. Hyprr is fully responsive — you can manage bookings, payments, and passes directly from your phone or tablet.

Hyprr supports the latest versions of:

Internet Explorer is not supported.

Yes. Hyprr uses HTTPS encryption and Stripe’s PCI-compliant infrastructure for all transactions.