🧭 Where to Find Orders
Navigate to your Event Dashboard and click on either:
Merchandise Orders → For apparel, accessories, or souvenirs
F&B Orders → For snacks, drinks, or meals
You’ll see a summary of:
🛒 Items Ordered
💰 Total Revenue
💸 Refunded Items
🎟️ Items Redeemed
Each order is listed in a table below for easy tracking.
🧾 Order Overview
Each order record includes key details:
Field | Description |
Order # | Unique identifier for each purchase. |
Customer Name & Email | The buyer’s details — useful for contact or verification. |
Product | The purchased item (e.g., Hat, Fries). |
Variant | The size, flavor, or type (e.g., Large x Red or Medium x Cheese). |
Quantity | Number of units ordered. |
Transaction ID | The payment reference for tracking. |
Last 4 | Last four digits of the customer’s payment card. |
Redeemed | Toggle to mark if the customer has collected the item. |
Date | The date of purchase or processing status. |
💡 Tip: Use the search bar to quickly find specific orders or filter by customer, product, or code.
🧍♂️ Managing Order Status
Each order can be set to one of three statuses:
Status | Meaning |
Pending | The order is placed but not yet processed. |
Processing | Payment is verified, and the order is being prepared. |
Completed/Redeemed | The customer has collected or received the product. |
You can update the status using the dropdown under the Date column or the Redeemed toggle.
🧾 Product Pickup Information
You can define where and when customers can collect their purchased items.
Go to the Product Pickup Information section in your event setup.
🎁 Merchandise Pickup
Used for apparel, accessories, or souvenirs.
Pickup Location: e.g., Merch booth, entrance, lobby.
Pickup Time: e.g., Before event, during intermission.
🍔 Food & Beverage Pickup
Used for snacks, drinks, or meals.
Pickup Location: e.g., Concession stand, bar.
Pickup Time: e.g., Before show, during interval.
🪄 Note: This pickup information is included in the customer’s order confirmation email and sent via push notification (if the customer is using the mobile app).
✅ Don’t forget to click Save Pickup Info after editing.
📤 Order Notifications
Customers automatically receive updates when:
Their order is processed — pickup details are included in the confirmation email.
If using the mobile app, they’ll also receive a push notification about their order and pickup instructions.
📊 Exporting Order Data
To export your order list:
Go to the Merchandise Orders or F&B Orders tab.
Click the Export button (top right of the order table).
Choose your preferred format (CSV/Excel).
You can then review or reconcile sales data offline.
💡 FAQs: Product Orders & Pickups
🧾 1. What’s the difference between Merchandise Orders and F&B Orders?
Merchandise Orders are for physical goods (shirts, hats, etc.)
F&B Orders are for food or drink items (fries, coffee, etc.)
Each type has its own tab for separate tracking and reporting.
🕐 2. When does the customer receive pickup details?
Pickup details are automatically included in the order confirmation email once the order is processed.
If the customer uses the mobile app, they’ll also receive a push notification with the same details.
🧾 3. How can I tell if an order has been redeemed?
There’s a Redeemed toggle beside each order.
When toggled on, it marks that the customer has collected their item.
💳 4. Can I see payment information?
Yes — you’ll see the Transaction ID and the last four digits of the payment card in the order table.
This helps verify and match payments securely.
🔄 5. Can I change the order status?
Yes! Simply use the dropdown under the Date or Status column to update it to:
Pending
Processing
Completed
Changes are saved automatically.
📤 6. Can I download or export all order details?
Absolutely. Use the Export button at the top of the orders table to download a CSV or Excel file for recordkeeping or analysis.
📦 7. What if a customer can’t pick up their order?
You can:
Leave the order as Pending or Processing, or
Refund manually if necessary (depending on your event’s refund policy).
📬 8. Do customers receive reminders before pickup?
Not automatically — but you can resend confirmation emails or messages manually if needed.
Customers with the mobile app will see their pickup info in their in-app order history too.
🛠️ 9. Can I edit pickup locations or times after publishing?
Yes, you can update pickup info anytime.
Just go to Product Pickup Information, edit the fields, and click Save Pickup Info.
New pickup details will apply to future confirmations.
💬 10. Who can manage or edit orders?
Only admins and event managers have permission to view and update order information.
If you don’t see the Orders tab, contact your admin to enable access.
🎯 Example Scenario
Example 1 – Merchandise Order
Product: Hat (Large x Red)
Customer: Ram Shobhavat
Status: Processing
Amount: $10
Notification: Email + Push sent with pickup info.
Example 2 – F&B Order
Product: Fries (Medium x Cheese)
Status: Pending
Amount: $13.23
Notification: Email pending until processed.
💬 Need Help?
If you’re having issues with orders or pickups, message us via the chat bubble in the bottom-right corner.
We’ll be happy to assist with troubleshooting, refunds, or setup questions.