📊 Dashboard Summary
At the top of the page, you’ll find the summary cards that give you a quick overview of your overall reward activity:
Card | Description |
Total Rewards Configured | Displays the total number of rewards created for your event or campaign. Includes both active and expired rewards. |
Total Assigned | Indicates how many rewards have been distributed or assigned to customers. |
Redeemed / Unredeemed | Tracks how many rewards have been used versus those that remain available. |
Overall Redemption Rate | The percentage of assigned rewards that have been successfully redeemed. Formula: |
Refresh Data | Click to update your analytics with the latest reward activity and totals. |
🥧 Rewards by Attachment Type
This pie chart shows how rewards are distributed based on what they’re attached to:
Tickets – Rewards linked to ticket purchases or attendance.
Products – Rewards tied to merchandise or products.
Events – Rewards that apply to an entire event or experience.
💡 Use this chart to understand which reward attachment types are most commonly used in your campaigns.
📈 Rewards by Discount Type
This bar chart visualizes how rewards are categorized by their discount mechanism:
Percentage – e.g., 20% off tickets.
Fixed – e.g., $10 off purchases.
Buy X Get Y – e.g., Buy 1 Get 1 Free.
💡 This helps identify which discount formats drive the most engagement and redemption activity.
📋 All Rewards Table
At the bottom, the All Rewards section provides a detailed breakdown of every reward created in your event or campaign.
Here’s what each column means:
Column | Description |
Reward Name | The title and description of the configured reward. |
Coupon Code | The unique code customers use to redeem the reward. |
Type | The mechanism of the reward (e.g., percentage, fixed, BXGY). |
Discount | Displays the discount value (e.g., 20%, $10, or “Buy 1 Get 1”). |
Attach To | Where the reward applies — tickets, products, or events. |
Assigned | The number of times this reward has been assigned to users. |
Redeemed | The number of times this reward has been redeemed. |
Rate | Redemption rate for each reward, calculated as |
Status | Shows whether a reward is currently Active or Expired. |
⚙️ Tips & Best Practices
Refresh Regularly: Click Refresh Data after creating or editing rewards to ensure analytics reflect the latest activity.
Track Expired Rewards: Use the Total Rewards Configured card to monitor how many rewards have expired.
Optimize Discount Types: Review Rewards by Discount Type to find out which incentive model performs best.
Evaluate Engagement: Use the Overall Redemption Rate to gauge how effectively your rewards encourage participation.
🧩 Example Use Cases
Post-Event Analysis: Review how many attendees redeemed “Buy 1 Get 1” offers to measure promotional effectiveness.
Product Launches: Track which product rewards were most frequently claimed during launches.
Ticket Promotions: Identify whether ticket-based percentage discounts outperformed fixed-value deals.