Troubleshooting

Having technical issues with your camera, microphone or the Icebreaker platform? This will help.

14 articles in this collection
Written by Tyler Bennett and Bryce Wachtell

General

Troubleshooting: I've upgraded to Icebreaker Pro but my event doesn't have Pro features

How to associate your event(s) with a Pro account

Written by Bryce Wachtell
Updated this week

Troubleshooting: I can't log into the site

What to do if you can't log into Icebreaker

Written by Tyler Bennett
Updated over a week ago

Troubleshooting: I can't get into an event

What to do if you can't get into an event

Written by Tyler Bennett
Updated over a week ago

Troubleshooting: I can't see or hear the host in the main room

What to do if you can't see or hear the host in an event

Written by Tyler Bennett
Updated over a week ago

Troubleshooting: I can't see the video that the host is sharing in the main room

What to do if you can't see or hear the video

Written by Tyler Bennett
Updated over a week ago

Troubleshooting: I matched with the same person more than once

What to do if you match with the same person more than once (in a large group)

Written by Tyler Bennett
Updated over a week ago

Troubleshooting: I didn’t match with anybody

What to do if you didn't match with anybody

Written by Tyler Bennett
Updated over a week ago

Troubleshooting: I can't Join the Stage

What to do if you can't join the stage in the main room

Written by Tyler Bennett
Updated over a week ago

Troubleshooting: I can't see the Join Stage button

What to do if you can't see the Join Stage button

Written by Tyler Bennett
Updated over a week ago

Camera and Microphone

Troubleshooting: Camera and Microphone

The most common issues with cameras and microphones and how to fix them

Written by Tyler Bennett
Updated over a week ago

Partner Audio / Visual

Troubleshooting: I can't see my partner

What to do if you can't see your partner during an in-game match

Written by Tyler Bennett
Updated over a week ago

Troubleshooting: I can't hear my partner

What to do if you can't hear your partner in an in-game match

Written by Tyler Bennett
Updated over a week ago

Troubleshooting: I can't see or hear my partner at all

What to do if you can't see or hear your partner in an in-game match

Written by Tyler Bennett
Updated over a week ago

Troubleshooting: My partner can't see or hear me

What to do if your partner can't see or hear you in an in-game match

Written by Tyler Bennett
Updated over a week ago