Company Name: Icon Office Environments
​Reporting Period: January 1, 2024 – December 31, 2024
​Prepared By: Icon Office Environments
​Framework Alignment: BIFMA level® Sustainability Certification (aligned with ANSI/BIFMA e3 Furniture Sustainability Standard)

This Sustainability Report outlines Icon Office Environments’ approach to environmental responsibility, social responsibility, and governance practices for the reporting period January 1, 2024 to December 31, 2024. The purpose of this report is to provide customers, partners, employees, and other stakeholders with transparent information about Icon’s sustainability priorities, policies, initiatives, and performance.

This report has been prepared by Icon Office Environments and is informed by the company’s certified management systems, including its ISO 9001 Quality Management System and ISO 14001 Environmental Management System, which provide a structured framework for quality, environmental responsibility, regulatory compliance, and continual improvement.

The content of this report is aligned with the ANSI/BIFMA e3 Furniture Sustainability Standard (BIFMA level®) and reflects Icon Office Environments’ ongoing efforts toward achieving BIFMA level® certification. While not all performance indicators and metrics are fully formalized at this stage, this report represents a meaningful step toward increased transparency and structured sustainability reporting.

This report covers Icon Office Environments’ primary operations, including corporate offices, warehousing, logistics, product sourcing, and distribution activities supporting the sale and delivery of office furniture products in Canada and the United States. Environmental, social, and governance disclosures reflect activities that are within Icon’s operational control or influence through its supply chain and business relationships.

Key stakeholders considered in the preparation of this report include:

Icon Office Environments recognizes that stakeholder expectations continue to evolve and remains committed to strengthening engagement and disclosure over time.

This report draws upon internal policies, procedures, and management system documentation, including ISO 9001 and ISO 14001 records, operational reviews, and performance monitoring activities. Certain data and metrics are based on information available during the reporting period. Where data collection or tracking processes are still maturing, qualitative descriptions are provided.

This report is intended as a high-level sustainability overview and does not replace or supersede formal certification audits, regulatory filings, or detailed internal management documentation.

This report may include forward-looking statements related to sustainability goals, initiatives, and improvement plans. These statements reflect current expectations and priorities and may evolve as systems, data, and business conditions change.

Questions or inquiries related to this Sustainability Report may be directed to:

Icon Office Environments
​cs@iconoffice.ca
iconoffice.com

At Icon Office Environments, sustainability is an ongoing journey rooted in responsibility, continuous improvement, and care for our people, our communities, and the environments in which we operate. As our organization grows, we remain committed to operating in a way that balances business success with long-term environmental and social stewardship.

Our approach to sustainability is guided by a simple belief: when our employees are happy, healthy, and financially secure, our organization is stronger and more resilient. Supporting employee well-being is a core priority, and we continue to invest in initiatives that promote physical health, safety, and engagement. As part of this commitment, we are introducing a dedicated employee fitness studio, designed to encourage wellness, movement, and work-life balance within our workplace.

From an environmental and operational perspective, Icon Office Environments maintains certified management systems aligned with ISO 9001 and ISO 14001, providing a structured foundation for quality, environmental responsibility, and continual improvement. Building on this foundation, we are actively working toward achieving ANSI/BIFMA e3 (BIFMA level®) certification, including the goal of becoming a BIFMA e2 certified manufacturer. This effort reflects our commitment to transparency, responsible manufacturing practices, and alignment with recognized industry sustainability standards.

We also recognize the importance of contributing positively beyond our operations. Through community outreach initiatives, employee volunteer programs, and responsible end-of-life furniture solutions, we aim to make a meaningful difference in the communities we serve.

While we acknowledge there is always more work to be done, we view sustainability as a continuous process of learning, accountability, and progress. We are committed to strengthening our practices over time and to openly sharing our journey as we work toward a more sustainable future for our employees, customers, and partners.

Icon Office Environments is a Canadian-based office furniture company specializing in the design, sourcing, and distribution of workplace furniture solutions. The company offers a comprehensive range of products and services, including seating, workstations, desks, storage, tables, and ancillary workplace products, supporting both individual and collaborative environments. Icon serves a broad range of markets across Canada and the United States, including corporate, education, healthcare, and government sectors, primarily through a dealer and distribution network. Headquartered in Brantford, Ontario, Icon operates with supporting warehousing and logistics facilities to enable efficient North American delivery. The organization is privately held and structured around integrated teams overseeing product development, operations, sales, logistics, and customer support.

Sustainability at Icon Office Environments is governed through an integrated approach that aligns environmental responsibility, employee well-being, and operational performance with the company’s overall business strategy. Sustainability considerations are embedded into day-to-day decision-making rather than managed as a standalone function.

Oversight of sustainability-related activities is shared across senior leadership and functional teams, including operations, quality, environmental management, human resources, and health and safety. This structure ensures that sustainability objectives are considered alongside business performance, compliance, and customer needs.

Icon Office Environments’ governance framework is supported by formal management systems and policies, including its ISO 9001 Quality Management System and ISO 14001 Environmental Management System. These systems guide risk management, regulatory compliance, performance monitoring, and continual improvement. Sustainability priorities and progress are reviewed through regular operational and management reviews.

As part of its ongoing commitment to continuous improvement, Icon Office Environments is using the ANSI/BIFMA e3 (BIFMA level®) standard as a framework to further strengthen sustainability governance and transparency over time.

ICON Office Environments (ICON) will conduct our business in a way that sustains the well-being of society, our environment, and the economy in which we live and work. We will follow ethical and legal business practices including fair hiring practices, corporate ethics, receipt of gifts and insider trading, should it ever apply. Additionally, ICON maintains equal employment opportunities for all applicants and employees and our employees take part in training to identify and implement responsible and environmentally friendly practices.

ICON is committed to respect the basic human rights of its employees and associates. ICON commits to providing decent work hours, wages, conditions as well as upholding all regulatory requirements related to forced, compulsory or child labor.

Our goal is to offer ergonomic workplace products that are high in quality, repairability and durability. We consider our product’s life cycle and proudly offer up to a 2-year to 10-year warranty on products, depending on product.

We believe a Healthy and Safe workplace is essential and that accidents are preventable. ICON attempts to provide a safe workplace for all employees, to provide complete instructions and training covering safe working methods, and to make available special equipment required to protect employees against hazards and unhealthy conditions. We are committed to compliance with all applicable laws. ICON maintains a Health & Safety Program that is managed and made available to all employees.

All our initiatives are carried out in compliance with the laws, regulations, and other ICON specific commitments.

We implement, maintain, and continually improve our practices to reduce our environmental and energy footprint. We adopt environmentally safe approaches in our design and manufacturing processes through acting on the prevention of pollution, the elimination of all forms of waste, and the efficient use of all resources and continual improvement. We will continuously work to improve our environmental and energy footprint by meeting our objectives and targets by implementing strategies that will, over time, allow us to be better stewards of the environment through our management of natural resources, materials and chemicals.

Chemical material that we are using in our facility(ies) are managed with safety procedures to protect our employees that may come in contact with hazardous materials. ICON works at designing and manufacturing more sustainable products through lifecycle thinking with safer material chemistry to improve human and ecosystem health impacts. We work with subcontractors that also value the importance of adopting such approaches.

In conjunction with its environmental and quality policy ICON is committed to a healthy environment and sustainable business practices. Further to this, ICON strongly considers the materials, processes, and material sources during the design stage of new and existing products. ICON gives preference to materials, and sources that conserve energy and raw materials and offers products with a high degree of functionality through their working life and options for end of life repurpose or recycling. Wherever feasible the ICON design team selects products that come from renewable, recycled, recyclable, or biodegradable sources.

ICON is committed to reduction of solid waste from its facility, specifically from fabrication or assembly of components. Its goal is to continue to minimize non-reusable solid waste from these production streams as much as possible each year. ICON will monitor progress through annual data collection and analysis.

ICON values its community and its place within it. To demonstrate this value, ICON looks for ways to contribute to the community including, donations, volunteerism, sponsorship, or participation. Along with this commitment it encourages its employees to do their part to be responsible citizens of the community, by engaging in local events, fundraisers, community programs, and conservation efforts.

As part of its commitment to employee health and safety, and that of its customers, ICON is committed to regularly evaluate the chemicals that it uses within its production processes and facility to look for opportunities to reduce, replace or eliminate chemicals of concern. ICON maintains an inventory of chemicals that it uses to track, properly store and dispose of chemicals of concern. Only authorized employees may requisition chemical products, and any new chemical products will be added to the chemical inventory and tracked as appropriate. All chemicals on the inventory list will have SDS sheets in printed form and will also be archived in digital format for easy retrieval.

ICON is committed to respect the basic human rights of its employees and associates. ICON commits to providing decent work hours, wages, conditions as well as upholding all regulatory requirements related to forced, compulsory or child labor.

Icon Office Environments is committed to minimizing environmental impacts associated with its operations, products, and services through structured management practices, responsible decision-making, and continual improvement. Environmental responsibility is integrated into Icon’s day-to-day operations and is supported by the company’s ISO 14001–certified Environmental Management System.

Icon Office Environments manages energy use and associated environmental impacts through operational controls and continuous improvement practices aligned with its ISO 14001 Environmental Management System. Energy considerations are incorporated into facility operations, warehousing activities, logistics planning, and vendor selection where applicable. While formalized energy and greenhouse gas emissions tracking is still evolving, Icon continues to assess opportunities to improve operational efficiency and reduce environmental impacts over time.

Material selection and product-related environmental considerations are incorporated into Icon’s product development and sourcing processes. Where feasible, Icon prioritizes materials and finishes that support durability, responsible sourcing, and reduced environmental impact. Sustainability considerations such as material certifications, recyclability, product longevity, and supplier environmental practices are reviewed during product specification and vendor evaluation processes.

Icon works with manufacturing partners that demonstrate alignment with recognized environmental standards and certifications, including certified management systems and product-specific environmental attributes, where applicable. These practices support responsible material use and long-term product performance.

Icon Office Environments is committed to reducing waste and supporting circular economy principles through recycling, reuse, and responsible end-of-life solutions. Waste reduction and segregation practices are implemented within operations to minimize landfill disposal where feasible.

In addition, Icon partners with third-party organizations to support responsible end-of-life furniture programs that prioritize reuse, resale, donation, and recycling. These initiatives help extend product life cycles, reduce waste, and support environmental stewardship beyond Icon’s direct operations.

During the reporting period, Icon Office Environments generated approximately 936 kg of landfill waste and 16,130 kg of recycled material, the majority of which consisted of curated cardboard.

Water use within Icon’s facility is limited to general building requirements such as restrooms and basic operations. While total water usage is not actively tracked, Icon remains in compliance with all applicable water use and discharge regulations.

Environmental performance and waste-related practices are reviewed as part of Icon’s ongoing management system processes, supporting continual improvement and alignment with evolving sustainability goals.

Icon Office Environments promotes a workplace where employee well-being and safety are fundamental. While a formalized safety program is not published on the website, operational practices are designed to maintain safe working conditions in all facilities, reflecting the company’s long-standing commitment to quality and service. Safety considerations are embedded in daily operations and facility activities.

Icon Office Environments adheres to fair labor practices in compliance with applicable employment standards. The company’s operational history emphasizes respectful treatment of employees, equitable working conditions, and lawful employment practices.

Icon Office Environments values diversity, equity, and inclusion and is committed to fostering a respectful, collaborative workplace where all employees are treated fairly and with dignity. The company’s culture emphasizes teamwork, open communication, and respect for individual contributions across all roles and functions.

Icon’s workforce is composed entirely of full-time employees across leadership, operations, sales, design, finance, and marketing functions. As of the reporting period, the organization employed 27 full-time employees.

Workforce Composition (2024)

Icon Office Environments is an equal opportunity employer and adheres to applicable employment and human rights legislation. Employment decisions are based on qualifications, experience, and business needs, without discrimination based on gender, age, race, ethnicity, or other protected characteristics.

Icon remains committed to maintaining an inclusive workplace and to strengthening its data collection and reporting practices over time as part of its broader sustainability journey.

Icon Office Environments engages with its communities and environment through measurable impact initiatives:

1. Responsible End-of-Life Furniture Programs

Icon partners with Green Standards to redistribute surplus furniture via resale, donation, and recycling to keep materials out of landfills. These efforts support community reuse and reduce environmental waste.

2. Meal Donation Impact

Through Icon’s “Giving Back” program, a portion of product sales helps provide nutritious meals for people in need. As of the latest available information:

Meals donated to date: 92,205 meals

Icon Office Environments is committed to providing a safe and healthy workplace for all employees. The company maintains health and safety practices designed to prevent workplace injuries, promote employee well-being, and ensure compliance with applicable occupational health and safety regulations. Safety considerations are integrated into daily operations, including facility management, material handling, and workplace procedures.

Employees receive safety guidance relevant to their roles, and potential hazards are addressed through preventative measures and ongoing awareness. Icon encourages open communication related to workplace safety and continuous improvement of health and safety practices.

Injury Rate

During the reporting period, Icon Office Environments tracked workplace injuries in accordance with applicable regulatory requirements.

Total Recordable Injury Rate (TRIR): 0

Number of recordable workplace injuries: 0

Number of work-related fatalities: 0

Icon Office Environments is committed to supporting the communities where its employees live and work. This commitment is formalized through the company’s Employee Volunteer Program, which encourages community involvement, teamwork, and social impact while supporting employees during regular work hours.

Through this program, all full-time and part-time employees are eligible to receive a minimum of eight (8) hours of paid volunteer time per calendar year. Volunteer activities are organized and coordinated by Icon Office Environments and may include participation in local charitable events, environmental initiatives, or community support programs. Employees who participate in approved volunteer activities during work hours continue to receive their regular pay, ensuring that community engagement is accessible and inclusive.

Participation in the Employee Volunteer Program is optional but strongly encouraged. Volunteer hours reset annually, and scheduling is managed in coordination with supervisors and Human Resources to ensure operational continuity. Employees are expected to represent Icon positively and uphold company values while participating in volunteer activities.

This program reflects Icon Office Environments’ broader commitment to positive community impact, employee engagement, and responsible corporate citizenship

Icon Office Environments is committed to working with suppliers who share our values for quality, ethical conduct, and environmental responsibility. Our supply chain includes manufacturing partners, material suppliers, logistics providers, and service partners that support our product offerings and operations.

Supplier relationships are managed with a focus on long-term collaboration, reliability, and compliance with applicable laws and regulations. Key expectations for suppliers include adherence to labor standards, safe working conditions, lawful employment practices, and responsible environmental management.

Where applicable, Icon prioritizes suppliers that demonstrate alignment with recognized sustainability standards, including certified management systems, responsible material sourcing, and efforts to reduce environmental impacts. Sustainability considerations such as material certifications, durability, and end-of-life options are factored into supplier and product evaluations.

As part of our ongoing improvement efforts, Icon continues to strengthen supplier engagement and transparency, with the goal of further formalizing supplier sustainability expectations over time.

Icon Office Environments is committed to working with suppliers that share our values for ethical conduct, respect for human rights, safe working conditions, and environmental responsibility. To support this commitment, Icon maintains a formal Supplier Code of Conduct (SCOC) that outlines clear expectations for suppliers and their extended supply chains.

The Supplier Code of Conduct applies to suppliers, vendors, contractors, consultants, agents, and other providers of goods and services doing business with Icon Office Environments. The Code addresses, at a minimum, compliance with applicable laws and regulations, labor and human rights protections, health and safety standards, non-discrimination, freedom of association, prohibition of child and forced labor, business ethics, anti-corruption practices, and environmental compliance.

Icon integrates the Supplier Code of Conduct into new supplier contracts and requires acknowledgment from suppliers at the executive level, including the President, Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, or an authorized designee. Where products are sourced through distributors, Icon requires distributors to engage with the manufacturers of those products and return signed acknowledgments to Icon.

Supplier Engagement Metric

During the reporting period, Supplier Code of Conduct acknowledgments were received from suppliers representing 91.32% of total supplier spend, reflecting strong supplier engagement and alignment with Icon’s responsible sourcing expectations.

Icon Office Environments continues to work with suppliers to expand adoption of the Supplier Code of Conduct and to strengthen transparency and accountability across its supply chain over time.

Icon Office Environments is committed to delivering safe, reliable, and compliant workplace furniture solutions that meet customer needs while adhering to applicable regulatory and industry standards.

Product safety and quality are supported through established quality management practices aligned with Icon’s ISO 9001 certification. Products are designed, sourced, and distributed with attention to performance, durability, and suitability for their intended use across commercial, education, healthcare, and government environments.

Icon ensures that products meet relevant safety, material, and regulatory requirements in the markets we serve. Sustainability attributes, certifications, and product information are communicated accurately and transparently to customers through responsible marketing practices.

Customer responsibility also includes supporting proper product use, maintenance, and end-of-life solutions. Through partnerships such as Icon’s responsible end-of-life furniture program, customers are offered options that support reuse, resale, donation, and recycling, reducing waste and extending product life cycles.

Icon Office Environments integrates sustainability considerations into its product design and development processes to support durability, quality, and reduced environmental impact throughout the product lifecycle. New products and product updates follow a structured development process that evaluates functional requirements, material selection, manufacturing considerations, and end-of-life options.

As part of this process, Icon assesses opportunities to incorporate environmentally responsible materials and finishes, including the use of recycled or renewable content where feasible, low-emission and low-toxicity finishes, and material alternatives that reduce environmental impact. Environmental considerations such as energy and water use during manufacturing, packaging sustainability, and transportation impacts are reviewed during product specification and vendor selection.

Product durability, performance, and compliance are key evaluation criteria, and sustainability considerations are documented as part of the product specification and approval process. Where applicable, Icon works with manufacturing partners that maintain recognized environmental or product certifications, such as FSC®, GREENGUARD®, or ISO 14001, to support responsible sourcing and product performance.

End-of-life considerations, including recyclability, disassembly, reuse, and responsible disposal options, are reviewed during product development to support extended product life cycles and waste reduction.

The ANSI/BIFMA e3 Furniture Sustainability Standard is a comprehensive, multi-attribute standard for sustainability in the office furniture industry. The standard provides direction to manufacturers in the areas of materials, energy and atmosphere, human and ecosystem health, and corporate social responsibility.

Third party certification (called LEVEL) is based on an audit of the corporation, the manufacturing site, and the specific products. ICON Office Environment's products are certified and can contribute to LEED and WELL projects. 

ICON used the following methods for its product grouping approach for LEVEL certification:

Icon Office Environments maintains a formal Chemical Management Policy and Plan to ensure that all chemicals used, handled, or stored within its operations are managed responsibly to protect employees, visitors, customers, and the environment.

Chemical use within Icon’s operations is limited and controlled. All chemicals are subject to review prior to purchase, including evaluation of Safety Data Sheets (SDS), hazard identification, storage requirements, and personal protective equipment (PPE) needs. Chemical inventories are maintained and reviewed, and SDS information is made accessible to employees.

Employees who handle chemicals receive training on safe handling practices, PPE use, spill response, first aid procedures, and proper storage and disposal. Emergency response procedures are established for spills, exposures, or other incidents, and chemical waste is disposed of in accordance with applicable local, provincial/state, and federal regulations.

The Chemical Management Policy and Plan are reviewed annually and updated as needed when new chemicals are introduced, supporting ongoing compliance and continuous improvement.

Icon Office Environments tracks a range of environmental and social performance indicators to support accountability, transparency, and continuous improvement. Key metrics currently monitored include:

Environmental

Social

Targets & Improvement Goals

Icon recognizes that sustainability measurement is an evolving process and is committed to strengthening data quality, expanding metrics, and setting more defined targets as systems and capabilities continue to mature.

Icon Office Environments maintains internationally recognized management system certifications that support quality, environmental responsibility, and continuous improvement across its operations.

ISO 9001 – Quality Management System

Icon Office Environments is certified to ISO 9001, demonstrating a structured approach to quality management, customer satisfaction, process control, and continual improvement.

ISO 14001 – Environmental Management System

Icon Office Environments is certified to ISO 14001, reflecting its commitment to identifying, managing, and reducing environmental impacts through a formal environmental management system. This includes ongoing monitoring of environmental aspects, compliance with applicable regulations, and continual improvement of environmental performance.

These certifications support Icon’s broader sustainability objectives and provide a framework for responsible operations, risk management, and performance monitoring.

Icon Office Environments has prepared the following GRI G4 Content Index to support transparency and alignment with recognized sustainability reporting frameworks. This report has not been prepared in accordance with the GRI Standards.

Icon Office Environments views sustainability as a continuous journey focused on steady progress, transparency, and long-term value creation. Looking ahead, the company will continue to build on its existing management systems, partnerships, and operational practices to strengthen environmental and social performance.

Key areas of focus include:

As systems, data, and processes mature, Icon plans to establish more defined targets and measurable goals, ensuring ongoing accountability and continuous improvement. The company remains committed to sharing progress transparently and adapting its approach as expectations, standards, and customer needs evolve.

Office - Canada 1.844.888.5555

Office - USA 1.866.286.9438

cs@iconoffice.ca

iconoffice.com