Statements:
You receive your statement monthly at the beginning of the month, with a two-month delay.
Example: Earnings from January → statement at the beginning of March.The statement email includes:
Your top release (including earnings)
Your top song (including earnings)
Account statistics:
You can find detailed insights directly in your iGroove account.
There, you can also download your statement as an XLS or PDF file.
Payouts:
You can request a payout from your iGroove balance to your bank account at any time.
Payments are usually processed within 7–10 business days after email confirmation, and no later than 20 business days.
Minimum payout amount: 100 CHF / EUR / USD / GBP.
Each payout request automatically transfers your full current balance.
If an error occurs (e.g., incorrect bank details), the payment will be refunded to your iGroove account.
Payouts not confirmed within 30 days will also be refunded to your account.
⚠️ Note: Common reasons for the payout not being executed include :
Payout function is temporarily deactivated due to pending verification of the information provided by the client when we were contacting regarding the change of client's login credentials.
Minimum payout amount (100 CHF / EUR / USD / GBP) has not been reached.
If you want to change your Payout Account and Bank information, follow the below pathway:
Log in to your iGroove account -> My Credits -> New Payouts -> change Account Information & Bank Information
If you are a rev-share partner (lead customer):
Log in to your iGroove account → Click on "Pay out" in the top right corner → Change account and bank information
Check out this article 1.15 How do I change my basic contact information and account information (email address, account password)?, if you also want to make change of other basic contact information, e.g. name, address, phone number, email address, account password, etc.