Is there a limit to the number of contributors per card?

There's no limit to the number of contributors on a card. Go crazy and invite as many individuals as you'd like!

Is illume free to use?

We want to democratize the sharing of positive sentiments. Thus, creating and sending cards on illume is free.

Does illume sell my data to anybody?

Yuck, absolutely not.

Can I resend a card?

You are able to resend the card, if the recipient has not yet read the card. All you have to do is access the card in the "sent" section of the "my cards" page. When you select "view details" of the particular card, you should see a field to input the email or SMS of the recipient to resend the card.

Can the recipient always access the card they receive?

Yep, the recipient will always have access to the card that they receive.

Do contributors need to create an account to add a note?

No, contributors do not need to create an account on illume to add to a card.

Do recipients need to create an account to view the card?

No, recipients do not need to create an account on illume to view the card.

Can I view the list of contributors to my card before sending it, to make sure everyone added notes?

Yes! In the “card details” page, navigate to the “in the works” section and then click on the “show list” option underneath the deadline to view everyone who has contributed to your card.

What happens to funds added to a gift if we don't raise enough money for the gift?

The card—specifically, the notes added by contributors—would be sent and the gift wouldn't be included in that card. Those who contributed funds should not be charged. The charge for contributors to a gift should only happen when the recipient puts in their address to receive a gift.

Can a recipient download the card they receive in order to keep the notes on it, or do they lose access to the card after a period of time?

At the moment, there is no way for recipients to download cards. But not to worry—the recipient will have a link to the card that will never disappear or stop working. Thus, there is always access to the card.

Can I send a card to more than one recipient?

Absolutely! When filling out the "Basic Info" page of creating a card, under "Recipient Name" you'll see a "+" button that allows you to add as many additional recipients as you want for one group card.

As the card creator, can I change the order in which the recipient sees the notes on the card?

Not at this time. We normally order the notes according to how early a user contributes to the card. If you are the first to contribute, your note is shown at the beginning of the card for the recipient. If you are the last to contribute, your note also shows up last for the recipient.

Can I send a card to a recipient without inviting any other contributors besides myself?

While illume is designed to be a group card tool, you can technically still send one-to-one cards without inviting anyone else to add notes. When you’re creating your card and reach the page that prompts you to invite others, clicking on the button that copies the invite link to your clipboard will allow you to progress to the next page without actually having to input anybody’s email address or phone number to invite them to your card.

When the recipient sends a reply, can everyone who contributed to the card see it, or just the card creator?

The recipient’s reply goes to everyone. It's essentially a reply-all.

If I signed in as a guest, how can I make sure I can access my card tomorrow after exiting illume’s webpage?

Not to worry, you can access your card again simply by logging in via the email you created the card with as a guest.

Can a contributor add more than one note to a card?

If you want to, sure! After you’ve added your first note, simply go back to the same contributor link the card creator shared with you and write another note.

Can contributors still add notes to my card if it’s in the “ready to send” state?

The short answer is yes! As per usual, they just have to click on the contributor link you send them and add their note. If you want to change the "ready to send" state, all you have to do is change the card deadline (i.e. the date by which illume reminds you to send your card).

Is my card automatically delivered to the recipient on the reminder date that I set?

Nope! We will email you a reminder to send your group card to your recipient on the date that you select, but we will not automatically send the card for you. In order to send a card, navigate to the "ready to send" section of the card details page and input the email address or phone number of the recipient, then hit “send card”!

Will the card be delivered when I send it, or can I schedule delivery?

As of now, the card is sent when you send it. Scheduled delivery is on our list of features to offer in the future!

Is there a way for card creators to preview and approve contributors’ notes before they are added to a card?

There’s no high-level way to approve notes before they’re added to your card. As a precaution, we do use sentiment analysis to screen each note to reduce the likelihood that a hateful note is submitted.

As a card creator, is there a way to disable the anonymous note feature for every contributor to my card?

The option to be anonymous is up to each note contributor. There’s no high-level way to disable it for everybody.

Is it possible to edit or delete a note on a card once it's been added to the card, but not yet sent to the recipient?

If you are a contributor of a card and create an account after contributing to that card, you are able to edit or delete your note in the "card details" section of the "my cards" page.

Initiators—given that they need an account to create the card—are able to edit and delete their own note also in the "card details" section of card in the "my cards" page.

Why can't I see the reply to my card?

The reply to a card is solely based on whether a recipient wants to reply to a card. If the recipient replies to the card, then the reply will show up in the "card details" of the card, which should be located in the "sent" section in the "my cards" page.

You should also get an email that you received a reply from the recipient.

Can individuals add to the card after it is sent?

Yes, contributors to a card can add notes to the card after it is sent to the recipient.

How can I print a card I received?

Right now, we don't offer card printing services. We're excited to potentially offer it in the near future.

How do I delete a card?

For a card in the "pending" section of your "my cards" page, scroll to the bottom of the card details page of the card and you should see a button that says, "delete card." You cannot delete cards that are already sent or received by a recipient.

Can I change the card theme/background colors for a card?

After you create a card, the theme you select is set and unchangeable. So if you want to change the background theme/colors, you'd have to create a new card. The reason: each theme has backgrounds that are designed to harmoniously go together when a recipient views a card. We wanna make sure the card looks really good!

How can I delete my account?

Reach out to email@tryillume.com and we'll be more than happy to take care of it!

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