We only create an email account for domain names that are purchased using our service. One email account per domain name with this structure - info@domain.com.
If you wish, you can create an alternative email account with up to 5 emails per domain for free at zoho.com/mail.
We have created a post for our users that will guide you through creating the email account - http://hc.imcreator.com/en/articles/2778277-how-to-open-an-email-account