To participate in an Immersion measurement, all you need is a mobile device with a WIFI or cell service, a supported device (see here for more detail on supported devices and operating system requirements), and the Immersion Mobile app! See below for steps on downloading and pairing a device:
Download & Pairing Steps
From your iOS or Android device, search & download the Immersion Mobile app (or scan the QR code below). If you have trouble installing, please see tips below! Note: Our app requires iOS 13 or newer / Android 10 or newer
The Immersion Mobile app looks like this:
Create an app account using your email address or continue as a Guest.
Note: Email is only used to for participation communication (e.g., to send your personal results), you will not receive marketing emails from us.
Open the app on your phone and your smartwatch (we currently support Apple Watch series 3 or newer with watchOS 7.1+, OR Fossil Sport, Fossil Gen5, TicWatch E2, TicWatch S3 with WearOS 2.25+) and pair by clicking on the Apple Watch tile or Google WearOS tile.
Be sure to allow permissions -- otherwise, your data will not be submitted. For tips, see below!
You should now be all set to participate in an Immersion measurement! For this, you will either be provided an Experience ID by the experience coordinator, or an experience will automatically load into your queue once you’re invited.
Troubleshooting tips:
If you are having trouble downloading the app, make sure your phone and smartwatch are updated to the minimum required operating systems:
For iPhone + Apple Watch users, our app requires iOS 13+, and watch OS 7.1+
For Android + Fossil / TicWatch users, our app requires Android 10+ and WearOS 2.5+
If the app has downloaded but isn’t showing up on your smartwatch for pairing, make sure your phone and smartwatch are synced via Bluetooth. If they are not actively paired, we recommend deleting the app, pairing the smartwatch and phone, and then re-installing.
If you are having trouble pairing your device to the app, try to force-close the app on both devices, then re-open and try to pair. If that does not work, try rebooting your devices.
If you have paired but are receiving a message about not having heart-rate or health-kit permissions enabled, follow a step-by-step visual for iPhones here.
For more information on troubleshooting specific devices, click the links below:
Still having trouble? We’re here to help! If you are a current customer or free trial holder, please contact your Customer Success representative. Otherwise, please email us at support@getimmersion.com, or visit www.getimmersion.com and send a note to our chatbot! We’ll get back to you quickly!