If you encounter any issues when attempting to pair your watch to the Immersion app, please follow the instructions below as the issues may be tied to a recent Apple software update.
Delete the Immersion Mobile app from your phone
Verify that the app has also been removed from your watch
Reboot your phone
Reboot your watch and do NOT come back to your watch until step 11
On your phone, re-install the Immersion Mobile app
On your phone, go to the Watch app and scroll down to the section 'Installed on Apple Watch' to confirm Immersion has been successfully downloaded to your watch.
Open the Immersion app on your phone
Sign in to your account
Select Apple Watch when prompted
Allow all health permissions when prompted
Now, open the Immersion app on your watch and select 'Pair Watch to App.
You are now set to start collecting data! Click 'Start Data Collection' to get started
Still having trouble? We’re here to help! If you are a current customer or free trial holder, please contact your Customer Success representative. Otherwise, please email us at: