If you have sent an email to our support team with questions in regards to accessing your account it is most likely in our inbox and we are working on getting back to you.
Some of the reasons you may not have received a response are:
You sent a message in Facebook Workplace instead of sending an email to support@impactclub.com.
Your email was sent outside of office hours which are Monday through Friday from 9 am PST - 5 pm PST.
Your email was sent after 4 pm PST. If this is the case, the earliest you would receive a response would be after 10 am PST the following business day.
Our team is currently working on a solution to your issue and is doing some extra research.
You sent your support request to an affiliate and or GRIT unit leader and they emailed/messaged us in the Workplace chat app.
If none of the above apply or it has been more than 2 business days and you still have not received a response, feel free to send a follow-up.
** Please Note **
Contacting a current member and or GRIT unit leader for help with support does not ensure your support ticket will be received or handled more quickly. This will only delay the process further. To ensure we receive your email and for the quickest response, you will need to send an email to support@impactclub.com.