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A product was damaged during delivery

Julie avatar
Written by Julie
Updated over 12 months ago

No problem! Return your product using the following link within 30 days: https://ecomarket.shipping-portal.com/rp/

You have the option to request a refund* or a replacement. Please specify the nature of the product defect, as this helps us improve our range!

*Note: For purchases made with vouchers (eco vouchers, gift vouchers, consumption vouchers, etc.), we are legally required to refund by voucher, and not to your bank account.

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