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How do I know if my order has been processed?

Julie avatar
Written by Julie
Updated over 12 months ago

After paying the total amount of your order through a secure payment method, a confirmation email will be sent to you.

This is a summary of the order containing the nature, quantity, price of the selected products, the payment method, and the delivery address.

If you do not see your order confirmation email, remember to check your spam folder.

If you opted for a split payment (e.g., between eco-vouchers and another payment method) and only one of the payments succeeded, you will need to contact our customer support to resolve the issue.

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