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My gift voucher or voucher has expired when it shouldn't have

Julie avatar
Written by Julie
Updated over 12 months ago

Oops! These things happen, let's try to fix it together! 💪

The default validity period of our gift vouchers is one year.

In some cases, we may issue gift vouchers or vouchers with a slightly longer validity.

In any case, if your code does not work when it should still be valid, contact us with the following information:

  • the code in question

  • a document that proves the validity of your voucher (if you don't have a document, contact us anyway, we can find everything!)

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