Shift Notes
The Shift Notes tab displays notes written by support workers and carers during or after a shift. Each card shows the note content, the author, and the date it was recorded. Click on a card to open the full shift note.
Shift notes are view-only once created and cannot be edited or deleted.
Shift notes can also be added manually from this tab by clicking Shift Note in the top-right corner. Click "Add Shift Note" to create a note manually. Select the appointment type, write your notes, and optionally upload a photo. The "AI Enhance" button can help improve your note text.
Click "Print" to generate a PDF of shift notes. You can filter by date range, appointment type, and employee before printing.
Incidents
This sub-tab shows formal incident records linked to this client:
Category: The incident type with a preview of details
Reported By: Who reported the incident
Date: When the incident occurred
Time: The time of the incident
This tab shows incidents that have been created for this client. To view or manage an incident, navigate to the Incidents section of the application.
AI Shift Cautions
This sub-tab shows automatically generated alerts based on patterns detected in shift notes. Only cautions with a severity score above 5 are displayed here.
Severity: A score from 6-10, displayed as a colored badge (red for 8-10, yellow for 6-7)
Category: The type of concern (e.g., Medication Compliance, Fall Risk, Behavioral Concern)
Date: When the caution was created
Shift Notes: The notes that triggered the caution
Click on a caution to view the full details. From the detail view or the action menu, you can delete the caution or convert it to an incident.
When you convert a caution to an incident, the incident title is prefilled from the AI category and the description is prefilled from the shift notes. The staff member and client associated with the shift are automatically linked to the new incident.
Searching and Filtering
Use the search icon to find specific entries by keyword. Use the filter icon to narrow results further.
Printing
Click the print icon to print the observations for this client.