Dashboard Statistics
At the top of the page, you will find five key metrics that provide an immediate snapshot of your incident management status:
Total Incidents: The cumulative number of all incidents recorded in the system.
Incidents Open: The number of incidents that have been reported but are not yet being actively resolved.
Incidents Resolving: Incidents currently undergoing investigation or corrective action.
Incidents Resolved: The number of incidents where all necessary actions and follow-ups have been completed.
High Priority Incidents: A specific count of open or resolving incidents marked with a "High" priority level, requiring immediate attention.
Navigating the Incident List
The main section of the dashboard displays your incidents in a structured table. You can organize this view using different methods:
Status Tabs
Directly above the table, you can switch between views to focus on specific progress stages:
All: Displays every incident regardless of its status.
Open: Filters the list to show only new or unaddressed reports.
Resolving: Shows incidents that are currently in progress.
Resolved: Shows completed incident files.
Each tab includes a count in parentheses (e.g., "Open (5)") so you know exactly how many items are in each category before clicking.
Search and Advanced Filters
To find a specific incident or narrow down the list, use the toolbar above the table:
Global Search: The search bar allows you to type in keywords, Incident IDs, or staff names. The system searches through titles, descriptions, categories, and assigned personnel simultaneously.
Dropdown Filters: Click the filter icon to apply specific criteria:
Status: Filter by Open, Resolving, or Resolved.
Priority: Focus on High, Medium, or Low severity incidents.
Category: Narrow the list by incident type (e.g., "Injury," "Property Damage," etc.).
Assigned To: View incidents assigned to specific staff members.
Date Range: You can filter incidents based on when they were reported by selecting a start and end date.
Understanding the Incident Table
The table provides the following information for each entry:
Incident ID: A unique identifier (e.g., #INC-123). Clicking the ID will take you to the Incident Detail page.
Title & Description: The name of the incident and a brief preview of the reported details.
Priority & Status: Visual badges indicating the urgency and current progress.
Assigned To: The staff member responsible for managing the incident.
Date Reported: The date the record was first created.
Category: The classification of the incident.
Key Actions
Reporting an Incident
To log a new occurrence, click the Report Incident button. This opens a modal where you can enter the title, description, date, and initial severity. Once submitted, the incident will appear in the "Open" tab and "Total Incidents" count.
Exporting Data
If you need to perform external reporting or keep offline records, use the Export button. This will generate a CSV file containing all currently filtered incidents, including their IDs, descriptions, and statuses.
Reviewing Details
Clicking on any incident row or its ID will navigate you to the Incident Detail page. This is where you can manage more granular information such as:
Notes & Timeline: Communication logs and history of changes.
Witnesses & Parties: Records of everyone involved or present.
Documents: Uploaded evidence, photos, or formal reports.
Summary Reports: Root cause analysis and follow-up requirements.