Executive Summary
Ultimate Kronos Group (UKG) is a global leader in workforce management and human capital management solutions, facing critical challenges in operational efficiency and cybersecurity due to workforce reductions and evolving organizational demands. Recognizing the need to optimize their intelligence and security capabilities, UKG’s Global Security Enterprise explored Indago’s platform. The result was transformative: Indago empowered the intelligence team to enhance productivity, streamline workflows, and safeguard sensitive data, leading to expanded use cases across the organization, including Human Resources and Cybersecurity.
About UKG
As a $22 billion company formed from the merger of Ultimate Software and Kronos Incorporated, UKG operates dual headquarters in Massachusetts and Florida. Known for its innovation in workforce management and human capital solutions, UKG serves clients worldwide and emphasizes data security, compliance, and workforce optimization. Its Global Security Center leads its cybersecurity strategy, safeguarding sensitive data and systems against threats.
The Challenge
After recent layoffs affected 14% of its workforce, UKG faced a number of challenges:
Operational Strain: Reduced team size created gaps in managing data and workflows, leading to inefficiencies.
Cybersecurity Pressures: Reduced capacity created vulnerabilities in threat detection and monitoring.
Resource Allocation: Teams required tools to increase productivity without loss of continuity with fewer personnel.
Tailored Needs
Operational Augmentation: Tools to fill resource gaps, streamline processes, and allow the team to fully utilize their existing resources. This included internal datasets beyond the traditional intelligence datasets.
Data Security: Robust systems to maintain compliance with regulations like GDPR.
Scalable Functionality: Flexibility to adapt to varied use cases across departments.
Indago’s Solutions
Indago provided a suite of features addressing UKG’s operational and security needs:
Enhanced Workflow Efficiency: With the Indago Data Retriever, UKG analysts seamlessly integrated propriety, third-party, and OSINT datasets, expediting data ingestion and analysis.
Advanced Security Measures: The platform’s compliance-driven design offered secure data handling and compliance features, addressing leadership’s concerns about information protection.
Scalability and Flexibility: Indago’s customizable workflows allowed UKG cross-departmental usage to support multiple scenarios, from intelligence operations to data analysis.
Intuitive Collaboration Tools: Streamlined workflows support cross-team collaboration, which is essential for maintaining operational excellence with a smaller team.
Impact
By implementing Indago, UKG achieved:
Improved Productivity: Analysts refocused on high-value tasks, reducing manual workloads.
Operational Continuity: Streamlined processes maintained efficiency despite workforce reductions.
Heightened Security: Data protection and compliance measures bolstered leadership confidence.
Scalable Use Cases: UKG began leveraging Indago for critical functions like threat assessment and automated reporting, enhancing response times and strategic decision-making.
Outcomes and Future Opportunities
Measurable Gains: UKG reported increased efficiency in report generation and decision-making processes.
Strategic Expansion: Plans to integrate Indago with SEIM and SOAR systems demonstrate growing organizational reliance on the platform.
Broader Adoption: Positive results in the Global Security Enterprise inspired consideration for deployment across additional operation centers.
Conclusion
Through its partnership with Indago, UKG not only navigated workforce challenges but also established a resilient and scalable framework for operational excellence and security. Indago’s adaptable and secure platform empowered UKG to sustain its competitive edge and meet evolving industry demands. This case underscores the transformative potential of intelligence platforms like Indago in addressing modern enterprise challenges.