💛 Don't hesitate to reach out to us!
Before you make any final decisions, we want to encourage you to reach out and give our team a chance to help. Our Customer Support and Pub Guides teams are here to support you, address any issues, and work with you to find solutions that help you achieve your goals.
Our team is committed to making the off-boarding process as smooth and easy as possible, so you have everything you need for a seamless transition.
Step 1: Provide Official Notice
The first step in the off-boarding process is to provide official notice to our Customer Support team and your Pub Guide (if you have one).
🚩 Key Notes:
This notice should be given at least 60 days in advance
Message us via our Customer Support platform at support@indiegraf.com + CC your Pub Guide in the message.
This step is essential because it allows us to:
Discuss any issues or challenges you might be experiencing.
Explore possible solutions before officially off-boarding
Receive guidance on the full off-boarding process, including the initial technical steps.
Step 2: Accessing Your Site Content
Our team provides your site content in .csv format, giving you access to all essential information for your site. The exported files include:
Posts and pages
Users
Images
Forms and entries
Events, venues, and organizers
🚩 Key Notes:
Items we do not provide -
database files
SQL-formatted files
API access
Any custom file structure or format
Posts, Pages and Users -
Content in CSV file format
Posts & Pages:
author, author bio, attachments, categories, tags, slug, titles, full content, and other content related fieldsUsers:
names, emails, bio, and other content related fields
Images -
For posts and pages:
The CSV file includes links to hosted image filesAll image files are also provided separately as part of your off-boarding package.
Step 3: Begin your migration
Once you’ve received your CSV files and any additional resources, you can begin your migration or transition process to another platform.