The content on my video wall screens is not lining up.
Try adjusting the zoom parameters of the displays in question. Please contact local IT or your hardware/network vendor.
My display is black; however, my media player is currently powered on.
Restart the players that are displaying the black screen.
If the problem persists there is a bad cable or the display input is incorrect. Try switching the display input (HDMI 1, HDMI 2, etc).
The images and/or video on my display look fuzzy or distorted. Why?
You may have uploaded a low-resolution image or video. Be sure that the images or videos you use are set to a resolution no lower than the size that you wish to display on the sign. Typically the total resolution for a single screen is 1920×1080 pixels.
My weather is only showing ‘n/a’. Why?
Be sure to define your location details within your media player settings. If the location is set and the issue persists there could be a network connectivity issue. Please reach out to our Support Staff at 877-607-0562 or at firstname.lastname@example.org and they’ll be able to troubleshoot this for you.