My Cisco DMP doesn’t have network connectivity and is now showing a red light. Why?

Cisco DMPs require a network connection to boot. If you are attempting to boot a Cisco DMP without a network connection or without the network cable plugged in, you will need to plug it into a hub or router to bring it back online.

I reset my Cisco 4305/4310/4400, but I am not getting a screen with an IP Address

When a Cisco DMP is properly connected to a display and a network, upon powering up the device you should be greeted by the Cisco welcome screen like the one above.

If you are not seeing this screen, there a couple things to check:

  1. Make certain that your display and player are powered on and that your display is set to the right input.

  2. Make note of the front of your DMP- if you are seeing a solid red light this indicates that your device is unable to acquire an IP on your network.  A few potential causes could be a bad network port, or perhaps your network does not allow DHCP access.

Cisco 4305/4310/4400 – Testing Port 80 Connection

To run through the steps in verifying that port 80 is open between your Cisco 4305/4310/4400 please follow the attached guide.

Port80.pdf

My TV is displaying the error “Channel not specified”. Why?

If the player is displaying a solid red light, it can not get an IP address. It will stay this way in a DHCP network until it can get an IP. Verify that DHCP is enabled on your network.

Why does my Cisco 4305/4310/4400 have a white screen with butterfly?

The DMP is not properly connected to the network and/or cannot establish a connection with our servers.

Reboot the device and verify that the network cable is connected to the device and the port in the wall. Network lights should be blinking near where the network cable connects to the device as well.

Why does my Cisco 4305/4310/4400 keep restarting during playback?

There can be a number of factors as to why a player may be restarting, however, you may want to check that the player is connected to the network.

If you are using the player off of the network for a tradeshow or demo purposes, and this player is running version 5.2 firmware or higher, you may be required to connect the player to a router via a network cable.  This router does not need Internet connectivity, however, it will continue to restart if it does not receive an IP address from a router.

My Cisco 4305/4310/4400 is displaying a red light. Why?

If the DMP is displaying a solid red light, it can not get an IP address. It will stay this way in a DHCP network until it can get an IP. Verify that DHCP is enabled on your network.

My Cisco 4305/4310/4400 restarts itself during playback.

The DMP is attempting to play back a media asset that is too large. Reducing your file sizes of the images or flash used in the problem slide and replace it in the MediaHD.

If you continue having issues our support staff can be reached at 877-607-0562 or at Support@industryweapon.com

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