Why might I not earn loyalty points for a specific purchase in Infinity Rewards?
CashBack in the Infinity Rewards program is awarded based on specific transaction criteria. Certain exclusions apply, which might explain why you did not earn CashBack for a particular purchase. Below is an overview of the key policy:
Transactions Excluded from Earning CashBack
If a transaction is processed as a promotional or discounted purchase, it will not accrue loyalty CashBack. This rule applies uniformly across all users to maintain fairness and clarity.
It is recommended to check the promotional terms of your purchase to confirm whether it qualifies for earning loyalty CashBack. This policy ensures consistency in how points are rewarded across all eligible transactions. For further clarification, please contact Infinity Rewards Support or review the program’s terms and conditions.