Before you read any further, we find it crucial to explain how we receive your health and fitness data from your fitness devices or apps.
This is how it works (we will use Fitbit as an example, but the same logic applies to almost any device):
Step 1: Your Fitbit device syncs to your Fitbit app
Step 2: Your Fitbit app sends data to the Fitbit system. Sometimes the app might not be working properly, or if there is a poor Internet connection, it won't sync right away. However, as a user, you will not notice it because you will see your updated data on the app and think that everything's fine.
Step 3: We collect your data from the Fitbit system. Hence, if Step 2 is failing, we have nothing to collect.
Step 4: If everything is working how it should, and Steps 1 - 3 are not failing, then your data will automatically update and show on your inKin app and desktop version:
If you are a user of Apple, Fitbit, Withings, iHealth, Misfit, TomTom, Garmin, Polar, then in your case inKin updates automatically within an hour. So every time you sync your device to your app, we will receive your new data and update the system within an hour.
So what if your data hasn't been updated?
First things first: Make sure that you have the correct device set as your data source on the Metrics page:
If everything is as it should be on the Metrics page and your data is still not updating, it means that either Step 1-3 are failing or you need to refresh your connection token.
Please try to take these steps before panicking (in 9 cases out of 10 it will solve the issue, and you'll be back on track before you know it:)
1. Go to the Devices page:
2. Disconnect your device and connect it again.
3. If this doesn't help, then please log out and then log back into your vendor's app and desktop version (Fitbit, Withings, Xiaomi, etc.).
A Fitbit example:
Please make sure to take the following steps:
Disconnect your Fitbit from inKin;
Log out of both your Fitbit app and Fitbit desktop version (super important);
Connect your Fitbit account to inKin again.
Sometimes when the Internet connection is not great, it's taking longer for your app to transfer data to the vendor's system. Hence, we won't receive any updates on our end.
If reconnecting your tracker doesn't work, please contact us as soon as possible so we can take care of it for you.
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