Important: It is only possible to create a ticket-sell quest after you have integrated your ticketing provider with Innercrowd. Follow this guide if you still need to integrate your ticketing provider.
One of the key features of Innercrowd is converting loyal fans into ticket-selling ambassadors. Ambassadors can sell tickets via a ticket-sell quest within their dashboard. Each ambassador receives a personal shop link after you create a ticket-sell quest.
Step 1: Create A Ticket Sell Quest
To get started, go to Innercrowd > Quests and click Create Quest.
You will be redirected to an overview of default quests. Click Create in the Ticket Quest section at the top of your screen.
Step 2: Customize quest, Load Event & Add Tags
Customize quest
You can customize the title and description of the ticket-sell quest. This information will be shown in the ambassador app, so be sure to clearly describe the quest in the title and provide additional information in the description.
Some tips:
If you allow ambassadors to sell tickets with a discount, include the discount in the quest title, for example: "Sell Tickets with an X% Discount!"
In the description, inform ambassadors that they shouldn’t openly communicate the discount via social media.
Share tips to encourage ambassadors to take action, such as:
Add your personal ticket link as a URL sticker when sharing something about us in your Instagram story.
Include your personal ticket link in the bio of all your social media platforms.
Share your link with friends via WhatsApp.
Load Event
You need to select the event and the shop your ambassadors will use to sell tickets. Integration with your ticketing provider provides this data, so you only need to select it from the lists that appear after clicking in one of the fields.
Do you want to exclude tickets from the ticket sell quest?
Some organizations prefer to exclude certain tickets from being sold by ambassadors. To avoid confusion, we recommend creating a new shop within your ticketing provider to control which tickets are visible in the ambassador shop compared to your regular shop.
Do you want ambassadors to sell tickets for multiple events?
You’ll need to create a separate ticket-sell quest for each event. Ambassadors will see multiple ticket-sell quests in their app, so be sure to make this clear in the quest title.
Do you use WooCommerce?
WooCommerce does not work with events, so the option to select an event won’t be available. You’ll need to manually enter the event name.
Tags (optional)
You can also add a tag to the ticket-sell quest. This allows you to make the quest available only to a select group of ambassadors based on the tags you’ve assigned to them.
Step 3: Availability and Discount
You can determine the discount amount ambassadors can offer when selling tickets. Choose either a percentage or a fixed amount. The discount will also be visible in the ambassador app.
It’s also possible to set a limit on the number of orders eligible for a discount. If you want to use this option, turn on the availability slider and specify the number of orders.
Step 4: Tickets and Products
All tickets selected for a shop within your ticketing provider will appear in the ambassador shop. In this step, choose which tickets ambassadors can earn points for selling by turning on the slider next to the ticket in the table. In the same row, you can set the number of points ambassadors will earn.
Need help deciding the discount or point values? Contact your account manager for advice.
Step 5: Schedule and Notifications
You can schedule the ticket-sell quest by selecting a start date, setting an end date for when ambassadors can sell tickets, and choosing whether to notify ambassadors on the quest start date. Notifications can be sent via email, WhatsApp, or not at all.
Step 6: Publish Quest
In the final step, review the information from all previous steps. Make any necessary changes in the overview. Once everything is ready, click Publish!
Succes! You've created a ticket sell quest.
Next up: How to create a General Quests