Check and delete voicemail messages

If you would like to personalize your InnoCaption voicemail greeting, please refer to the article below:

Voicemail notifications

If you have badge notifications enabled for the InnoCaption app, you will see a red bubble over the icon on your phone screen. When you open the InnoCaption app, you will see a red bubble with the number of new voicemail messages over the Voicemail icon at the bottom of the app screen.

To check your voicemail messages

Open the InnoCaption app
Tap the Voicemail icon on the bottom toolbar. You will see a list of voicemails with the caller's name or phone number
Select the voicemail message you would like to view. You will see the full voicemail transcript that is automatically generated by our speech recognition engine
If you would like to listen to the voicemail, tap the Play button (a blue triangle)
If you would like the voicemail to be re-captioned, tap the Circle arrow button, then tap your preferred caption mode. After you've listened to the voicemail, tap Save or Cancel to keep or discard the new transcript

To delete voicemail messages

Open the InnoCaption app
Tap the Voicemail icon on the bottom toolbar. You will see a list of voicemails with the caller's name or phone number
Tap Edit at the top right of the screen
If you would like to delete specific voicemail message(s)
1. Tap the circle next to the voicemail message(s) you would like to delete
2. Tap Delete
3. To confirm, tap Delete
4. Tap Done
If you would like to mass delete voicemail messages
1. Tap the circle next to All at the top left of the screen. All of the voicemail messages will be selected
2. Tap Delete
3. To confirm, tap Delete
4. Tap Done

To mark voicemail messages as read

Open the InnoCaption app
Tap the Voicemail icon on the bottom toolbar. You will see a list of voicemails with the caller's name or phone number
Tap Edit at the top right of the screen
If you would like to mark specific voicemail message(s) as read, tap the circle next to the voicemail message(s) you would like to mark as read OR
If you would like to mass mark voicemail messages as read, tap the circle next to All at the top left of the screen. All of the voicemail messages will be selected
Tap Mark as read
Tap Done

To store voicemail messages

If you would like to store your voicemails, please leave the messages under the Voicemail menu. You can store a maximum of 200 voicemail messages in your InnoCaption mailbox.